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Showing results for tags 'service desk'.
Found 3 results
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Hi, I have a problem with the emails in SDM. The emails doesnt send from mail queue. After I kill the pdm_mail proccess it works for a few days and then stop work again. I checked the stdlog files but I not see anything. What could it be?
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Hi All I'm trying to enhance the Change Workflow tasks "CAB CONSOLE" (orderwf_approval_console.htmpl) view by wanting to add a tab/s to show the attachments and property questions and answers/values for a change When I just indicate <PDM_MACRO name=tab title="Attachments1" height=300 id=attmnt src="xx_attmnt_tab.htmpl"> it shows all attachments, I need some help with the src="????" part of the requirement to show associated attachments and another tab to show associated properties for the specific change order being viewed. In 'detail_chg.html' it is d
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I am trying to create incident ticket using web service. here is my code: string[] attrVal = { "category", categoryHandle, "customer", customerHandle, "group", groupHandle, "description", description, "summary", summary, "type", "I", "impact", "0", }; var op = ws.createRequest(sid: sid, creatorHandle: userHandle, attrVals: attrVal, propertyValues: prop, template:"",attributes: attributes, newRequestHandle: ref requestHandle, newRequestNumber: ref requestNumber); I'm getting error "INVALID AHD03123:Required attribute Production Affecting Answer is missing" i tr
