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Found 2 results

  1. Hi everyone, How are you? I am having an issue with a customization I am developing. Basically, when a SDM ticket is cancelled, a macro condition from an event checks if this ticket is either Resolved or Cancelled. In case the condition result is TRUE, an IT PAM workflow is triggered. When the ticket gets to Resolved state, the condition validates this and workflow is correctly started. But, when ticket is Cancelled, the event and condition are activated, but workflow does not start. As I'm not able to see the result of the condition in order to see if it is TRUE or FALSE, I was wondering if this ticket, as Cancelled is an inactive state, events and macros no not work on those tickets. If that is the case, is there some workaround? (note: turning cancelled into an active state is not a possibility). Thanks in advance! :) Regards, Axel
  2. Hi, From CAB Console, If we click Approve Change button, i want update the WF task of that change order to "Approved" I have Classic WF configured. In that i have one WF Task Seq# 3000. That WF Task status is having Approve in its list. I want to update that from Approve Change button of CAB Console. Please help on this. Thanks, Saran
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