Jump to content

Search the Community

Showing results for tags 'service desk'.

More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


  • CA Service Desk Manager
    • General Discussions
    • Customizations / Modifications
    • Bugs / Errors / Patches
    • Knowledge Tools / Keyword Search
    • Support Automation
    • CMDB
    • Install / Migrate / Configure
    • Product Integration
    • Reporting
    • Workflow
  • Nimsoft Service Desk
    • General
  • General
    • Wiki Article Discussions
    • ITIL & Best Practices
    • Speak Out
    • Employment Opportunities


  • Getting Started
  • Installation
  • Configuration
  • Customization
  • Integration
    • CA Applications
    • Non-CA Applications
    • Custom Integrations
  • Reporting
  • Miscellaneous

Find results in...

Find results that contain...

Date Created

  • Start


Last Updated

  • Start


Filter by number of...


  • Start





Website URL







Found 6 results

  1. Hi, I have a problem with the emails in SDM. The emails doesnt send from mail queue. After I kill the pdm_mail proccess it works for a few days and then stop work again. I checked the stdlog files but I not see anything. What could it be?
  2. Hi All I'm trying to enhance the Change Workflow tasks "CAB CONSOLE" (orderwf_approval_console.htmpl) view by wanting to add a tab/s to show the attachments and property questions and answers/values for a change When I just indicate <PDM_MACRO name=tab title="Attachments1" height=300 id=attmnt src="xx_attmnt_tab.htmpl"> it shows all attachments, I need some help with the src="????" part of the requirement to show associated attachments and another tab to show associated properties for the specific change order being viewed. In 'detail_chg.html' it is displayed as ... <PDM_MACRO name=tab title="Attachments" height=300 id=attmnt src="OP=SHOW_DETAIL+HTMPL=xx_attmnt_tab.htmpl+FACTORY=chg+PERSID=$args.persistent_id+NO_DP=yes"> But this does not work. Using WF also not, I need to build the relationship If at all possible, does anybody have a knowledge document on how to construct these, to understand and be able to build future requirements. Can anybody please help. Thank you Jacques
  3. I am trying to create incident ticket using web service. here is my code: string[] attrVal = { "category", categoryHandle, "customer", customerHandle, "group", groupHandle, "description", description, "summary", summary, "type", "I", "impact", "0", }; var op = ws.createRequest(sid: sid, creatorHandle: userHandle, attrVals: attrVal, propertyValues: prop, template:"",attributes: attributes, newRequestHandle: ref requestHandle, newRequestNumber: ref requestNumber); I'm getting error "INVALID AHD03123:Required attribute Production Affecting Answer is missing" i tried some key value pair in attrVal but am not able to get a response and create an incident. My answer for production affecting is no. Thank you!
  4. Hi all, I need to know how to add a contact list in a configuration item. I found only how to insert a primary contact. Can sombody help me? Thanks in advice.
  5. Hi all, I'm trying to login to web screen painter but its keep giving me below error 'Login in invalid, please try again'. I can confirm that my login and password is correct. Any help would be much appreciated.
  6. Hi, I am using SDM r14.1. We have a requirement to put a button on request/incident page, by clicking on the button will assign the current user to assignee field. Regards, Vikash
  • Create New...