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Found 5 results

  1. Hi everyone, After I had click to tab Service Desk -> File -> New Incident/Request, the popup frame appeared but this popup was not full size on screen. I want this popup is full on the screen, then I figured out the popup.js, popup_frames.html, editor_popup.js in WSP but I still get nothing. Can anyone help me to figure out this customization? Thanks and Regards, TuD
  2. Hi all, can anyone please tell me how can i add subcategory in Request Area? i have attached the file, i need to make more categories under highlighted (ITAS) .... can anyone pls guide me how can i do that?
  3. Hello All, - CA SDM 12.7 I am currently trying to create a ticket through SOAP from a C# console application in VS. I am getting a strange error regarding my category. Category is verified to be correct. Below is the error and code. I am still new to CA SDM and I have no idea what to do with this error. I get this error on the createRequest() line. ERROR: System.ServiceModel.FaultException: Error setting attr 'category' on object 'cr:11094116' to value 'cr:155352323' HD03029:Bad_param in Dob_by_id. on cr:155352323 cr:155352323 USD_WebServiceSoapClient obj = new USD_WebServiceSoapClient(); int sid = obj.login(username, password); if (sid <= 0) { Console.WriteLine("Login: Failed."); } else { Console.WriteLine("Login: Success. \n"); Console.WriteLine("SID: " + sid + "\n"); try { userhandle = obj.getHandleForUserid(sid, username); } catch (TimeoutException timeProblem) { Console.WriteLine("The service operation timed out. " + timeProblem.Message); obj.Abort(); } catch(System.ServiceModel.FaultException Ex) { Console.WriteLine("Error Message: " + Ex.Message); USD_WebServiceSoapClient obj = new USD_WebServiceSoapClient(); int sid = obj.login(username, password); if (sid <= 0) { Console.WriteLine("Login: Failed."); } else { Console.WriteLine("Login: Success. \n"); Console.WriteLine("SID: " + sid + "\n"); //Console.ReadLine(); try { userhandle = obj.getHandleForUserid(sid, username); } catch (TimeoutException timeProblem) { Console.WriteLine("The service operation timed out. " + timeProblem.Message); obj.Abort(); } catch(System.ServiceModel.FaultException Ex) { Console.WriteLine("Error Message: " + Ex.Message); Console.ReadLine(); } Console.WriteLine("Handle: " + userhandle + "\n"); string[] attrVal = { "customer", userhandle, "category", category, "group", group, "description", description, "summary", summary, "status", status, "zcall_origin", origin, "urgency", "4", "impact", "5", "type", "R" }; // string[] prop = { "" }; string[] attr = { "pcat:155351157" }; requestHandle = ""; requestNumber = ""; Console.ReadLine(); } Console.WriteLine("Handle: " + userhandle + "\n"); string[] attrVal = { "customer", userhandle, "category", category, "group", group, "description", description, "summary", summary, "status", status, "zcall_origin", origin, "urgency", "4", "impact", "5", "type", "R" }; // string[] prop = { "" }; string[] attr = { "pcat:155351157" }; requestHandle = ""; requestNumber = "";
  4. SDM 14.1.02 Need to allow analysts to change a Request to Incident and vice versa as customers currently create Requests initially and then the decision of which type is made at Tier 1. The following legacy code works in IE and Firefox but not Chrome. IE: version 11 Firefox ESR 45 Chrome: Version 51 ///////////////////////////////////////////////////////////// detail_cr.htmpl In the existing button row: ...and added the necessary hidden element to capture the existing type: ////////////////////////////////////////////////// What should I look for that Chrome handles differently? TIA, 'Breeze
  5. Hello, how can i add (if it's possible...) a custom combobox to the new request form ? I would like to choose some static string ex: Apple, Melon, Pear CA: Release: r12.6 Version: 'SDr12_6-165'
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