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Found 2 results

  1. Hi everyone, How are you? I am having an issue with a customization I am developing. Basically, when a SDM ticket is cancelled, a macro condition from an event checks if this ticket is either Resolved or Cancelled. In case the condition result is TRUE, an IT PAM workflow is triggered. When the ticket gets to Resolved state, the condition validates this and workflow is correctly started. But, when ticket is Cancelled, the event and condition are activated, but workflow does not start. As I'm not able to see the result of the condition in order to see if it is TRUE or FALSE, I was wondering if this ticket, as Cancelled is an inactive state, events and macros no not work on those tickets. If that is the case, is there some workaround? (note: turning cancelled into an active state is not a possibility). Thanks in advance! :) Regards, Axel
  2. Hi everyone, I just wondering if any of you know how to get an image from SDM using Web Services or CA PAM, I am working with that images for profile picture in CA SDM, but the administrator need to upload the pics in the repository so it changes the extension to .GZ and my script can't read it... I want to know if is possible download a image from SDM repository in a specific folder through Web Services/PAM, or Upload the images with the original extension, without ".GZ": Thanks in advance, I appreciate your help.
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