Jump to content

Search the Community

Showing results for tags 'need_by'.



More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • CA Service Desk Manager
    • General Discussions
    • Customizations / Modifications
    • Bugs / Errors / Patches
    • Knowledge Tools / Keyword Search
    • Support Automation
    • CMDB
    • Install / Migrate / Configure
    • Product Integration
    • Reporting
    • Workflow
  • Nimsoft Service Desk
    • General
  • General
    • Wiki Article Discussions
    • ITIL & Best Practices
    • Speak Out
    • Employment Opportunities

Categories

  • Getting Started
  • Installation
  • Configuration
  • Customization
  • Integration
    • CA Applications
    • Non-CA Applications
    • Custom Integrations
  • Reporting
  • Miscellaneous

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


AIM


MSN


Website URL


ICQ


Yahoo


Jabber


Skype


Location


Interests

Found 1 result

  1. Hello. I've never customized Service Desk Manager web forms before and could use some guidance. My ultimate goal is to ... 1) Detect when the value of the "Need By Date" of a Change Order is updated. 2) Based on the number of days difference between the system date/time and the value of the "Need By Date", set the Priority to a specific value. Pertaining to a copy of the detail.chg.htpml file, here is what I've done so far ... 1) In the section of the code where all the PDM_MACRO lines are, I added the following code to invoke a function when the value of "Need By Date" changes. <PDM_MACRO name=dtlDate hdr="Need By Date" attr=need_by evt="onChange=\\\"set_priority_using_need_by_date()\\\""> 2) Next, in the java script section, I added a new function to test if I could invoke it. Here is my test code. function set_priority_using_need_by_date() { showAlertMessage("Function Invoked", true); } I then backed up the current htpml file in the analyst folder, then copied in the one that I modified. I did a pdm_webcache from a cmd prompt as well. When I access the modified Change Order page from the GUI, I get an error message. AHD04622:Undefined arguments EVT supplied to PDM_MACRO DTLDATE In the std log, it has AHD04622:Undefined arguments EVT supplied to PDM_MACRO DTLDATE at detail_chg.htmpl[503]. I'm a bit lost on this. Can someone advise me on what I might be doing wrong? Much appreciated. Thank You.
×
×
  • Create New...