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Found 3 results

  1. How to setup a mail notification to the Change implementer when the 'Scheduled End Date' has passed in a change order. and the ticket is still not moved to the next status either failed or success CA Service Desk 12.9
  2. Hi All, I am new to CA SDM(14.1). We have a requirement to automatically change incident status from Awaiting end user response to Closed if no response is there from end user after 12 hours. Please suggest how to proceed.
  3. Hi All, I am new to CA SDM. We have a requirement to automatically change incident status from Awaiting end user response to Closed if no response is there from end user after 12 hours. Please suggest how to proceed.
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