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Showing results for tags 'incident'.
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smileee posted a topic in Customizations / ModificationsHi everyone, After I had click to tab Service Desk -> File -> New Incident/Request, the popup frame appeared but this popup was not full size on screen. I want this popup is full on the screen, then I figured out the popup.js, popup_frames.html, editor_popup.js in WSP but I still get nothing. Can anyone help me to figure out this customization? Thanks and Regards, TuD
shadowbreeze posted a topic in Customizations / ModificationsSDM 14.1.02 Need to allow analysts to change a Request to Incident and vice versa as customers currently create Requests initially and then the decision of which type is made at Tier 1. The following legacy code works in IE and Firefox but not Chrome. IE: version 11 Firefox ESR 45 Chrome: Version 51 ///////////////////////////////////////////////////////////// detail_cr.htmpl In the existing button row: ...and added the necessary hidden element to capture the existing type: ////////////////////////////////////////////////// What should I look for that Chrome handles differently? TIA, 'Breeze