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When we create CA Change Orders, they are assigned a change number starting with 7xxxxxxxxx When I export CA change order data from CA to excel, the spreadsheet includes a url column, that references a number starting with 4xxxxxxxxxx I can create a URL shortcut directly to the 4xxxxxxxx reference number and it will open successfully on the desired change. I don't know what that 4xxxxxxxx number is, as we always refer to the 7xxxxxxxxx identifier for a change. Question: How can I find that 4xxxxxxxxxx number within CA Service Desk without having to do a spreadsheet export?
Hi, i am very new to C# programming and was wondering if anyone has any code examples I could use for connecting to CA SDM; selecting Incident ticket information and generating a new ticket. I'm not looking anyone to write this code for me, as I would really like to learn - but i'm struggling with the more technical side. Would appreciate any help you could provide.