Jump to content

Search the Community

Showing results for tags 'email'.

More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


  • CA Service Desk Manager
    • General Discussions
    • Customizations / Modifications
    • Bugs / Errors / Patches
    • Knowledge Tools / Keyword Search
    • Support Automation
    • CMDB
    • Install / Migrate / Configure
    • Product Integration
    • Reporting
    • Workflow
  • Nimsoft Service Desk
    • General
  • General
    • Wiki Article Discussions
    • ITIL & Best Practices
    • Speak Out
    • Employment Opportunities


  • Getting Started
  • Installation
  • Configuration
  • Customization
  • Integration
    • CA Applications
    • Non-CA Applications
    • Custom Integrations
  • Reporting
  • Miscellaneous

Find results in...

Find results that contain...

Date Created

  • Start


Last Updated

  • Start


Filter by number of...


  • Start





Website URL







Found 3 results

  1. Hi, I have a problem with the emails in SDM. The emails doesnt send from mail queue. After I kill the pdm_mail proccess it works for a few days and then stop work again. I checked the stdlog files but I not see anything. What could it be?
  2. Hi All, got blank notification, can anyone suggest me how to resolve this thing ? why its showing black ? pls help urgent
  3. I'm trying to configure SDM to login using SSO, windows authentication (IIS), and email address as user IDs. (NOTE: Authenticating through EEM) I created two contacts in SDM with the same name, lets call him bob and the user ID for one is bob12 and the other is bob12@company.com. If I log into windows use bob12, it will automatically connect to SDM's home page. If I type bob12 and its password at the SDM's login page it will fail. If I log into windows use bob12@company.com, it will automatically connect as bob12 NOT bob12@company.com. If I logout of SDM and manually type user ID bob12@company.com it will login as bob12@company.com. My Access Type is set to Allow External Authentication and validation type is "CA EEM-Use CA Embedded Entitlements Manager". EEM is configured to use email address. Is it possible to automatically connect to SDM's home page use email addresses?
  • Create New...