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Found 2 results

  1. Hellowe have classic workflow implemented in Request Management in servicedesk 17.1 having 16 workflow tasks in each categoryTask 1--> Manager (Approved or Reject)Task 2--> HRO (Approved or Reject)Task 3--> Finance (Complete or Hold)and so on...On task 2 approval, HRO team should attach a required document and then approve the task other wise not. If any of the HRO team member approves the task without attaching the document it should not approve and display a popup message or any written msg "Please attach a document then Approve"Please how can i achieve that?what condition should be in there in below pdm_if for HRO task.? Please help<PDM_IF "$args.task.sym" == 'HRO'></PDM_IF>
  2. Hi guys, Consider this scenario: I have a request category with 3 classic workflow task attached: Request category Task 10 If the status of this task is APP then the task 20 and 30 most be skipped. If the status of this task is APP2 then the task 20 most be Pending and the task 30 most be Waiting. Task 20 Task 30 So to do this I've followed this steps: 1) Put the file upd_val.spl in the folder $NXROOT/site/mods/majic; 2) Recycle spel_srvr or restart the ca sdm services; 3) Create an action macro using this code: macro::upd_val("cr_wf", format("cr = '%s' AND sequence IN (20, 30)", cr.persistent_id), // search over other tasks in the same parent request with seq 20, 30 1, 0, // delays "status", "SKIP" // new status ); 4) Add this action macro to the status on task 10 that most be completed to skip the task 20 and 30; Reference: https://communities.ca.com/docs/DOC-231155346 by @cdtj upd_val.spl
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