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When we create CA Change Orders, they are assigned a change number starting with 7xxxxxxxxx When I export CA change order data from CA to excel, the spreadsheet includes a url column, that references a number starting with 4xxxxxxxxxx I can create a URL shortcut directly to the 4xxxxxxxx reference number and it will open successfully on the desired change. I don't know what that 4xxxxxxxx number is, as we always refer to the 7xxxxxxxxx identifier for a change. Question: How can I find that 4xxxxxxxxxx number within CA Service Desk without having to do a spreadsheet export?
Hello All, I am new to the product. Current task is to create a Change Order and close it after a period of time. I have been following a the documents to find out a table structure which I can follow and get create a change order. Unfortunately has not worked for me much . Followed link from this Forum . Seems the code is breaking in between . Exception calling "createChangeOrder" with "8" argument(s): "Error setting attr 'z_chg_desc' on object 'chg:1279319' to value '' AHD03066:Unknown name z_chg_desc" At C:\test\test.ps1:77 char:1 + $createchange = $svc.createChangeOrder($sid, $CreaterHandle, $attributes, $prop, ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (:) , MethodInvocationException + FullyQualifiedErrorId : SoapException can anyone pls guide me on this. I have almost pulled all my hairs