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When we create CA Change Orders, they are assigned a change number starting with 7xxxxxxxxx When I export CA change order data from CA to excel, the spreadsheet includes a url column, that references a number starting with 4xxxxxxxxxx I can create a URL shortcut directly to the 4xxxxxxxx reference number and it will open successfully on the desired change. I don't know what that 4xxxxxxxx number is, as we always refer to the 7xxxxxxxxx identifier for a change. Question: How can I find that 4xxxxxxxxxx number within CA Service Desk without having to do a spreadsheet export?
Hello, I1m new in CA, but a ihave a "big" problem. In my company we are using IE11. When i would like to download a attachment fomr a ticket(request, etc), i can see in the CA the good name and the extension (ex: testword.docx ). But, when i download the file, the browser change te name to "UploadServlet" and it's lost their extension. can u help me pls ?