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Found 4 results

  1. Hi, I want to configure SLA based on business days. For example, Today If I create two incident at different time. The SLA will start calculation from next business day, not in from ticket creation time. The P1 ticket having one business day means, It will will expire on second business day. Is it possible to configure, please suggest me. Thanks, Bala.
  2. Need some help\suggestion from the community members on the approach to display the properties in change detail form anywhere around the Summary Information section. We have tried keeping the below code before the Summary information line and not working out. <PDM_LIST SOURCE=args.properties> detailWriteProperty(n++, "$args.properties.required", '<PDM_FMT ESC_STYLE=C PAD=NO>$args.properties.label</PDM_FMT>', '<PDM_FMT ESC_STYLE=C PAD=NO>$args.properties.value</PDM_FMT>', '<PDM_FMT ESC_STYLE=C PAD=NO>$args.properties.sample</PDM_FMT>'); </PDM_LIST> <PDM_ELSE> <PDM_LIST SOURCE=args.property_list> detailWriteProperty(n++, "$args.property_list.required", '<PDM_FMT ESC_STYLE=C PAD=NO>$args.property_list.label</PDM_FMT>', '<PDM_FMT ESC_STYLE=C PAD=NO>$args.property_list.value</PDM_FMT>', '<PDM_FMT ESC_STYLE=C PAD=NO>$args.property_list.sample</PDM_FMT>'); </PDM_LIST>
  3. Need some help\suggestion from the community members on the approach to display the properties in change detail form anywhere around the Summary Information section.
  4. Hi Team, Is it possible to extract only transaction data.If possible how can I do this.Any suggestion and thought process will be highly appreciable. Best Regards, Sonam
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