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Found 5 results

  1. Hi community! I need some help to create a query to shows this fields , actually i worked in this query and i have some fields but i require the fields bellow: Field Table pri_phone_number ca_contact zloc_cnt usp_contact zip ca_location alt_phone_number ca_contact zbusiness_hrs usp_contact serial_number ca_owned_resource This is the actual query , but i dont know any of sql and i dont know wich related tables and their keys works to show the required field select ref_num, zmerchant_cnt, rc.sym as Rootcause, assignee, cr.tenant, convert(varchar(20), dateadd (ss, cr.last_mod_dt -21600, '1/1/1970') , 101) + ' ' + + LTRIM(RIGHT(CONVERT(CHAR(20), dateadd (ss, cr.last_mod_dt -21600, '1/1/1970'), 22), 11)) as [Last Modified Date], convert(varchar(20), dateadd (ss, call_back_date -21600, '1/1/1970') , 101) + ' ' + + LTRIM(RIGHT(CONVERT(CHAR(20), dateadd (ss, call_back_date -21600, '1/1/1970'), 22), 11)) as [Call Back Date] from call_req cr inner join rootcause rc on cr.id=rc.id Can you help me with this pls ? :C
  2. Hi my friends, At these days I have a need to force all the analysts to register the solution in all tickets that he's working with. So I made this customization below, maybe this should help someone. _____________________________________________________________________________________________ 1. Create a file "zcr_force_soln.spl" (put on $NXROOT/site/mods/majic) cr::zcr_force_soln(...){ send_wait( 0, this, "get_attr_vals",1,"soln_log.length"); if (msg_error()) { logf(ERROR, "Erro no campo soln_log.length de %s %s - %s", type, ref_num, msg[0]); return; } int zsoln_length; zsoln_length = msg[3]; if (zsoln_length == 0) { string zmsg; zmsg=format("Preencha a 'Solução' antes de mudar este %s para fechado.", type.sym); set_error(1); set_return_data(zmsg); } } 2. Open WSP > Schema Designer - Search for table CR > Advanced > Site defined trigger PRE_VALIDATE zcr_force_soln() 111 FILTER(status{-> 'RE'}); At this case, the solution is mandatory to status "Resolved" 3. Save and publish; 4. Restart the CA SDM services;
  3. Hi my friends, I'm trying to set a value of one field based on another field, if the analyst set a determinated value to one field, I need to set automatically the value of another. I've created this function, but it isn't working yet. What I'm doing wrong? function zIncident_test(value) { var ztype2 = document.main_form.elements["SET.ztype2"]; if (value == "400338" ) { // set the value to field ztype2 ztype2=='I'; } else { ztype2=='R'; } } ################################################# <PDM_MACRO name=dtlDropdown hdr="Código de resolução" attr=resolution_code evt="onchange='zIncident_test(this.value);'">
  4. This document will show how to create new hiersel, hierload and new factories to table rootcause (rc). On this example I'm using the rootcause categorys to request and incidents on detail_in.htmpl. 1º) Create 2 new columns on table rootcause (z_cr_flag and z_in_flag - INTEGER); 2º) Create 2 new factorys with .mod files just like below: <After install this files, you must restart the CA SDM services> File: rc_cr.mod OBJECT rc { FACTORY rc_cr{ RESTRICT "z_cr_flag = 1 " { z_cr_flag=1}; STANDARD_LISTS { MLIST OFF; RLIST OFF; SORT_BY "sym"; }; REL_ATTR persistent_id; COMMON_NAME sym; }; }; File: rc_in.mod OBJECT rc { FACTORY rc_cr{ RESTRICT "z_in_flag = 1 " { z_in_flag=1}; STANDARD_LISTS { MLIST OFF; RLIST OFF; SORT_BY "sym"; }; REL_ATTR persistent_id; COMMON_NAME sym; }; }; 3º) Create new files: hiersel_rc_cr.htmpl and hierload_rc_cr.htmpl ||| hiersel_rc_in.htmpl and hierload_rc_in.htmpl <You can copy the default files of rc -- hiersel_rc.htmpl and hierload_rc.htmpl -- this files could be located at $NXROOT\bopcfg\www\htmpl\default > After copy the files and rename them, put the new files at $NXROOT\site\mods\www\htmpl\default You must change the factory on each one of them, effectly the change must be applied on this part of the code: hiersel_rc_cr.htmpl and hierload_rc_cr.htmpl <PDM_LIST PREFIX=list FACTORY=rc_cr WHERE="${args.KEEP.HierWc:}" hiersel_rc_in.htmpl and hierload_rc_in.htmpl <PDM_LIST PREFIX=list FACTORY=rc_in WHERE="${args.KEEP.HierWc:}" 4º) On detail_in.htmpl you must add the follow code to separate each factories: <PDM_IF "$args.zType2" == "I"> <PDM_MACRO name=dtlHier hdr="Categoria de fechamento" attr=rootcause factory=rc_in autofill="no"> <PDM_ELIF "$args.zType2" == "R"> <PDM_MACRO name=dtlHier hdr="Categoria de fechamento" attr=rootcause factory=rc_cr autofill="no"> </PDM_IF> zType2 is the attribute that controls the type of the ticket (Incident or Request). all_files.zip
  5. Hi guys, How can I set the status of the Change Order after all change tasks are approved? The Change order tasks aren't sequential and can be approved at any time, they don't obey an order. What I need to do is when all tasks are approved, the status of the change order is set to a specific one. (Approved) If one task are rejected, the status still pending. Only if all tasks are approved, the new status are set. The Analyst can insert a new task manually when they are creating the change order. I'm not using the 'Group start task' and 'Group end task'. How can I do this? Regards.
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