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Found 6 results

  1. Hi! I created a crystalreport on format .txt and i have a page footer suppressed but at the moment to export shows a character of page footer and i require to erase it or eliminate ir, i attached this caracter . Thanks in advance for any help!
  2. Hi my friends, I am trying to create a function that only brings the information of the tickets with the maximum of the date and disregard the other values with inferior dates. Just like the print screen attached. I'm trying to use the follow function: =Máx([Last Mod Date]) But it doesn't work fine. Can anyone help me? Thanks guys.
  3. Hi all, When running a query in Boxi, I am getting the attached error. This is only happening when trying to use one particular field; all other fields seem to be okay. Any help with be very much appreciated. Many thanks
  4. Hi, This is regarding the Time calculation in the BOXI reports from Open Time to Close time excluding the Hold/Wait status If any ticket is on Hold/Waiting for Patch/client verification. Request you to let us know how the Hold time will be calculated in the Service Desk BOXI. Please provide the steps of this so that the Time duration in the BOXI reports are accurate, Thanks Shwetha
  5. Hi! I need to create a report reflecting CMDB Versioning tab in CA. It should contain all changes in CMDB at specific period of time with all attributes that was changed. I used CI Audit log in CMDB table and it successfully shows all changes except RFC number. How can I get it? Please help!
  6. Good morning, I'm trying to create a report since last week, but i don't know why, the BOXI aplications doesn't work properly, we have different failures / problems: Sometimes it works for a few minutes but when i try to update the data suddenly any of errors appears (see it below, first screenshots). I review all configuration, the odbc in Production enviroment was correctly, in the BOXI (3.3) server too, the Universe was loading correctly too and his connection it's correct. The ODBC version is 3. When i run a report, in the stdlog, from PRO env (SDM 12.5) i can see the SQL query when the "sqlagt" write the numbers of rows for each query (5000 rows per query) and when it reach a random numbers of rows (sometimes 25000 rows, other 400000) stops displaying rows and i don't know if the query has stopped or failed or something. Today, i had to restart the SDM servers because the network come down, and when the sdm daemons are restarting i can see, in the log, a "querys" from 25400 rows to 1206200 with the same or similar querys like the reports that i executed yesterday, it's like when i restart the service, the querys that had been in "stand by" or similar would be completed by reboot. Any help, please? Thanks and Regards. Alejandro sample Query: 01/21 09:02:56.63 sqlagt:select4 60888 SIGNIFICANT prov_base.c 959 SQL Query has returned (285000) rows for (web:local/externo.sc). Clause (SELECT incident_category.sym, incident.close_date, incident.open_date, incident_status.sym, incident.ref_num, incident_group.last_name, incident.priority, alg_type.code, alg_type.sym, (incident.resolve_date), alg.description, alg.time_stamp, incident.close_date - incident.open_date, incident_priority.sym, incident_priority.sym, incident_assignee_organization.org_name, incident_assignee_location.location_name FROM act_log alg INNER JOIN call_req incident ON alg.call_req_id = incident.persid LEFT JOIN prob_ctg incident_category ON incident.category = incident_category.persid LEFT JOIN cr_stat incident_status ON incident.status = incident_status.code LEFT JOIN ca_contact incident_group ON incident.group_id = incident_group.contact_uuid LEFT JOIN pri incident_priority ON incident.priority = incident_priority.enum LEFT JOIN ca_contact incident_assignee ON incident.assignee = incident_assignee.contact_uuid LEFT JOIN ca_organization incident_assignee_organization ON incident_assignee.organization_uuid = incident_assignee_organization.organization_uuid LEFT JOIN ca_location incident_assignee_location ON incident_assignee.location_uuid = incident_assignee_location.location_uuid LEFT JOIN act_type alg_type ON alg.type = alg_type.code WHERE ( incident_group.last_name NOT LIKE ? AND ( ( (incident.open_date) BETWEEN 1420066860 AND 1451602740 ) ) )) Input (<string>%CAU OM%) BOXI Server ODCB to PRODUCTION ENVIROMENT PRODUCTION ENV. ODBC:
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