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Found 2 results

  1. Aamir
    Hellowe have classic workflow implemented in Request Management in servicedesk 17.1 having 16 workflow tasks in each categoryTask 1--> Manager (Approved or Reject)Task 2--> HRO (Approved or Reject)Task 3--> Finance (Complete or Hold)and so on...On task 2 approval, HRO team should attach a required document and then approve the task other wise not. If any of the HRO team member approves the task without attaching the document it should not approve and display a popup message or any written msg "Please attach a document then Approve"Please how can i achieve that?what condition should be in there in below pdm_if for HRO task.? Please help<PDM_IF "$args.task.sym" == 'HRO'></PDM_IF>
  2. Linasamala
    Hi, I am looking for option to achieve the below task. Please suggest "how to achieve this". I need the ability in service desk for an attachment to a change template to be carried over to a new change when someone uses the template. Thanks, Amala
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