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Found 4 results

  1. Hi guys, I have this scenario on my enviroment: On the task 1, if the status is APP then the two next tasks should be canceled or skipped. If the status on the 1st task is APP2 then the next task should be pending and the third one should be waiting. How can I create a action macro to this behavior? (Object = Request Workflow Task).
  2. Hi guys, I have this scenario on my enviroment: On the task 1, if the status is APP then the two next tasks should be canceled or skipped. If the status on the 1st task is APP2 then the next task should be pending and the third one should be waiting. How can I create a action macro to this behavior? (Object = Request Workflow Task).
  3. Can some one please assist with the correct syntax for adding fields into an action macro to copy in some values contained within my incident. This is the macro code - my customisation is highlighted in BOLD - but the macro fails to work. The log shows me that "call_req" cannot be parsed. Any suggestion greatly appreciated. TABLE Spell_Macro del description fragment id last_mod_by last_mod_dt lock_object msg_html msg_tmpl_info ob_type persid sym tenant type usr_integer1 usr_integer2 usr_integer3 usr_string2 usr_string3 usr_string4 { "0" ,"add to activity log that sla has expired ", "// add an activity log. requires the macro be locked.\\0012uuid log_userid;\\0012log_userid = (uuid)\"793ED69B4E87A545BD8E911834D829FC\";\\0012// get info from event to store in log description\\0012 \\0012string log;\\0012log = format(\"sla expired.\\0134nSLA Violation Status=\"call_req.status.sym\"\\0134nevent '%s' triggered by condition '%s'.\", event_tmpl.sym, event_tmpl.condition.sym);\\0012 \\0012send_wait(0, this, \"log_event\", group_leader, log_userid, log);\\0012if (msg_error()) {\\0012 logf(ERROR, format(\"macro event error '%s'\", msg[0]));\\0012}", "13016" ,"" ,"" ,"0" ,"" ,"" ,"cr" ,"macro:13016", "Add Activity Log - SLA Expired" ,"" ,"ACT" ,"" ,"" ,"" ,"" ,"" ,"" }
  4. I have an event with a condition that checks if the last_mod_by is the affected_end_user AND if the status is 'Pending Customer'; then change the status to 'Customer Replied'. The last status is new and I created an action macro from a copy of an existing 'Set Status' macro. This works fine in DEV but when I exported and then imported in PROD, the status does not change. In stdlog, I get the usual and unhelpful: domsrvr 4356 ERROR dombase.c 493 Unknown message call_attr received in RW:VLAT:PAT:MTH: So, I know there is something wrong. However, when I check attached events in SQL, I see the event fires once (num_fire = 1) but the status_flag = 2. (running?). The entries cleared overnight. When this wasn't firing in PROD, I started checking for possible causes. I've checked the imports and verified in the GUI. I've adjusted delay times. I've changed the Set Status to an out-of-the-box status, so I don't think it is the action macro. I had to revert when I couldn't resolve before the end of the change window and I won't be able to troubleshoot live until the next one. Any troubleshooting suggestions? TIA, 'Breeze
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