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Showing results for tags 'servicedesk'.
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Hi, I want to configure SLA based on business days. For example, Today If I create two incident at different time. The SLA will start calculation from next business day, not in from ticket creation time. The P1 ticket having one business day means, It will will expire on second business day. Is it possible to configure, please suggest me. Thanks, Bala.
HI community! I require to block the field "additional search arguments" in the filter of list_nr.html , i understand that this is in search_firlter.js but i dont know how i have this query by defautl ( class in ( 400109,1001469,1000809,400171 ) ) but i we dont whant to any users can modify Can you helpme with this requirement?
Hellowe have classic workflow implemented in Request Management in servicedesk 17.1 having 16 workflow tasks in each categoryTask 1--> Manager (Approved or Reject)Task 2--> HRO (Approved or Reject)Task 3--> Finance (Complete or Hold)and so on...On task 2 approval, HRO team should attach a required document and then approve the task other wise not. If any of the HRO team member approves the task without attaching the document it should not approve and display a popup message or any written msg "Please attach a document then Approve"Please how can i achieve that?what condition should be in there in below pdm_if for HRO task.? Please help<PDM_IF "$args.task.sym" == 'HRO'></PDM_IF>