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Found 5 results

  1. Hey guys! I need to update some customers data according to the information that he enters at the moment of the opening of the ticket, for example a phone_number field. When filling this information in detail_cr, I need this phone data to be recorded in the phone_number attribute in the cnt factory. I found a spel code from @cdtj and thought it would work well. cr::z_update_obj(...) { object inc_group_leader; send_wait(0, top_object(), "get_co_group"); if (msg_error()) { logf(ERROR, "Error: '%s'", msg[0]); return; } inc_group_leader = msg[0]; string inc_where_clause; inc_where_clause = format("id = U'%s'", customer); // your UUID here, customer for example send_wait(0, top_object(), "call_attr", "cnt", "sync_fetch", "STATIC", inc_where_clause, -1, 0); object inc_zfound; inc_zfound = msg[0]; object inc_zobj; send_wait(0, inc_zfound, "dob_by_index", "DEFAULT", 0, 0); inc_zobj = msg[0]; send_wait(0, inc_group_leader, "checkout", inc_zobj); if (msg_error()) { logf(ERROR, "Cannot checkout"); return; } inc_zobj.phone_number = string4; // your attributes here // inc_zobj.z_some_another_attribute = z_value; // u can change multiple attributes send_wait(0, inc_group_leader, "checkin"); if (msg_error()) { logf(ERROR, "Cannot checkin"); send_wait(0, inc_group_leader, "uncheck"); return; } } I think I need to add some more details to the spel code or even improve the trigger. My trigger: MODIFY cr POST_VALIDATE z_update_cnt( customer, string4 ) 9020 FILTER(EVENT("INSERT") && (status == "OP")) ; Do I need to add any other attributes to the spel code? Thanks!!
  2. Hi, I want to configure SLA based on business days. For example, Today If I create two incident at different time. The SLA will start calculation from next business day, not in from ticket creation time. The P1 ticket having one business day means, It will will expire on second business day. Is it possible to configure, please suggest me. Thanks, Bala.
  3. Need some help\suggestion from the community members on the approach to display the properties in change detail form anywhere around the Summary Information section. We have tried keeping the below code before the Summary information line and not working out. <PDM_LIST SOURCE=args.properties> detailWriteProperty(n++, "$args.properties.required", '<PDM_FMT ESC_STYLE=C PAD=NO>$args.properties.label</PDM_FMT>', '<PDM_FMT ESC_STYLE=C PAD=NO>$args.properties.value</PDM_FMT>', '<PDM_FMT ESC_STYLE=C PAD=NO>$args.properties.sample</PDM_FMT>'); </PDM_LIST> <PDM_ELSE> <PDM_LIST SOURCE=args.property_list> detailWriteProperty(n++, "$args.property_list.required", '<PDM_FMT ESC_STYLE=C PAD=NO>$args.property_list.label</PDM_FMT>', '<PDM_FMT ESC_STYLE=C PAD=NO>$args.property_list.value</PDM_FMT>', '<PDM_FMT ESC_STYLE=C PAD=NO>$args.property_list.sample</PDM_FMT>'); </PDM_LIST>
  4. Need some help\suggestion from the community members on the approach to display the properties in change detail form anywhere around the Summary Information section.
  5. Hi Team, Is it possible to extract only transaction data.If possible how can I do this.Any suggestion and thought process will be highly appreciable. Best Regards, Sonam
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