Jump to content


  • Content Count

  • Joined

  • Last visited

Community Reputation

0 Neutral

About ana

  • Rank
  1. Hi @cdtj I could get the value using this: window.document.forms["main_form"].elements["SET.customer"].value; Thanks for your orientation and help Best regards Ana KBS.
  2. Hi @cdtj I tried but I don't get the customer id Thanks for your help. Ana KBS.
  3. Hello everyone! I need to get the customer contact_uuid value from detail_cr.htmpl when I'm creating a new request. The known way, using $args.customer.id returns null because the ticket is not created yet. I know I can get the tenant value using a javascript variable "argTenantID" or "argPersistentID" to obtain the ticket persistent_id. ┬┐Is there any variable like those to obtain the customer ID? I need to obtain the value in order to send it to a function defined in a personalized button in the same form, while I'm creating the request. Best regards. ------------------------------ Ana KBS* ------------------------------
  4. Hello everyone! I need some help about this... I'm developing a spell function but I need it executes only if the user is connected to SDM with the role: "Level 2 Analyst" I know in forms we can use the var $cst.id but how is it called in a spell function?? Best regards and thanks in advance. Ana KBS.
  5. Hello! I need to add an expiration date to answer the surveys, considering this: a) Every survey will have a custom attribute to indicate the "expiration time" (in hours). b) Every ticket will have a custom attribute to register the "expiration date"(in timestamp). c) There will be a function will consider the "expiration time" to calculate the "expiration date" based on "current date". Do you have any suggest about how I can handle the expiration date clicking the URL survey? Thanks in advance. Ana KBS.
  • Create New...