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About Biscuit

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  1. I just tested your chg_ref_num example and it worked successfully, opening the 7xxx reference number. This answers my question. Thank you.
  2. When we create CA Change Orders, they are assigned a change number starting with 7xxxxxxxxx When I export CA change order data from CA to excel, the spreadsheet includes a url column, that references a number starting with 4xxxxxxxxxx I can create a URL shortcut directly to the 4xxxxxxxx reference number and it will open successfully on the desired change. I don't know what that 4xxxxxxxx number is, as we always refer to the 7xxxxxxxxx identifier for a change. Question: How can I find that 4xxxxxxxxxx number within CA Service Desk without having to do a spreadsheet export?
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