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About Alvaro

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  1. Hi! I had a datasource with the SDM OpenAccess drive, and it datasource retrieve objects from the SDM object layer. But it datasource does not filtering date time fields, in fact before it did not retrieve date fields, so i found a modification to the file.\jasperserver-pro\WEB-INF\applicationContext-semanticLayer.xml file. described on another post of the community. But even with this modification the date fields cannot be filtering in dashboards, so i want to connect directly to the mdb for achieve this filtering. I created a Datasource conected to the mdb server, his conection works and i can retrieve all the tables and i can filtering dates on dasboards, but some fields does not appear. For example in call_req does not appear assigned, or costumer or any fields that had a relation with other table. The target is filter datetime fields in dashboards. Please help!
  2. hi cdtj I had already found your contributtion in ca community and it works (whit right click-copy) But i want to make a button in detail_cr that has this same function, and i can not call the same function (copy_cr_site) from detail_cr, so i just made a new button that create a new request, and passed all the parameters from the old to the new. If i could call the the same function that is called with right click-copy my problem will be solved, but i don't know how achieve this. Please help
  3. HI! I need some help with the creation of a button to copy requests I modified the detail_cr from with this. <form name="frm003"> <input type="hidden" name="SET.requested_by" value="$args.requested_by"> <input type="hidden" name="requested_by_combo_name" value="$args.requested_by.combo_name"> <input type="hidden" name="SET.customer" value="$args.customer"> <input type="hidden" name="customer_combo_name" value="$args.customer.combo_name"> <input type="hidden" name="SET.assignee" value="$args.assignee"> <input type="hidden" name="assignee_combo_name" value="$args.assignee.combo_name"> <input type="hidden" name="SET.group" value="$args.group"> <input type="hidden" name="group_combo_name" value="$args.group.combo_name"> <input type="hidden" name="SET.priority" value="$args.priority"> <input type="hidden" name="SET.severity" value="$args.severity"> <input type="hidden" name="SET.urgency" value="$args.urgency"> <input type="hidden" name="SET.impact" value="$args.impact"> <input type="hidden" name="SET.resolution_code" value="$args.resolution_code"> <input type="hidden" name="KEY.resolution_code" value=<PDM_FMT ESC_STYLE=C>$args.resolution_code.sym</PDM_FMT>> <input type="hidden" name="SET.resolution_method" value="$args.resolution_method"> <input type="hidden" name="SET.change" value="$args.change"> <input type="hidden" name="KEY.change" value="$args.change.chg_ref_num"> <input type="hidden" name="SET.caused_by_chg" value="$args.caused_by_chg"> <input type="hidden" name="KEY.caused_by_chg" value="$args.caused_by_chg.chg_ref_num"> <input type="hidden" name="SET.affected_resource" value="$args.affected_resource"> <input type="hidden" name="KEY.affected_resource" value=<PDM_FMT ESC_STYLE=C>"$args.affected_resource.COMMON_NAME"</PDM_FMT>> <input type="hidden" name="SET.parent" value="$args.persistent_id"> <input type="hidden" name="KEY.parent" value="$args.ref_num"> <input type="hidden" name="SET.category" value="$args.category"> <input type="hidden" name="KEY.category" value=<PDM_FMT ESC_STYLE=C>$args.category.sym</PDM_FMT>> <input type="hidden" name="SET.summary" value=<PDM_FMT ESC_STYLE=JS2>"$args.summary"</PDM_FMT>> <input type="hidden" name="SET.description" value=<PDM_FMT ESC_STYLE=JS2>"$args.description (creado a partir de la solicitud $args.ref_num)"</PDM_FMT>> </form> And then i created the button as follows <PDM_MACRO name=button Caption="Crear copia[!eaI]" Func="create_new('cr',0,0,0,'PRESET=type:R','INITFROM=frm003')" hotkey_name="Create copia[!eaI]" ID=ITIL_REQUEST> It works, a new request is created with all the fields charged from the original ticket. The problem is with the attached files and the properties, if i have a ticket with properties or attached files it does not go to the copy request. How i can attached the files of the original ticket to the copy? How i can pass the properties of the original ticket to the copy? Thanks
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