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dapakiguy

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About dapakiguy

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  1. Dear Experts,We are facing this issue since we have done our DR activity. When our Service Team creates a new request ticket, analyst name appears in assignee area which was not happening before, then i found the solution in this forum and i uninstalled Assignee_set option and now assignee is blank but the main issue still remaining which is when Service Desk open the ticket filled and assignee to the specif group ex: ABC and when they save the ticket the group automatically changed from ABC to SERVICE DESK. then Service Desk team have to edit the ticket and change the group name from Service Desk to Wintel Admin Group and save then it works.and some of the other department when they trying to use self service portal to log the ticket and select their own department in group section, after saving the ticket, the ticket automatically moved to service desk.can anyone please guide me why this thing is happening? and what is the solution ?
  2. Hello all, When i cancelled the ticket, the notification come with CLOSE ... why is that? why not i received notification of cancelled? can i do that?
  3. Greetings,I am an Analyst and using Live Assistance i can chat and take remote control of EMPLOYEE but i cannot chat or take remote control of an Analyst.why is that? can anyone please guide me how can i assist an "Analyst"
  4. Hi Experts, Can anyone pls guide me if Event Management functionality is available in SDM? if yes pls tell me the process or share related guide if available. Release: r12.6 Version: 'SDr12_6-165'
  5. Hi All, got blank notification, can anyone suggest me how to resolve this thing ? why its showing black ? pls help urgent
  6. Hi experts, I have an issue with CAB approvals. (CAB) must approve a change order before implementing the change order if the CAB Approval field is set to YES. During the approval process, when the change manager clicks Approve or Reject, the change order status is changed to Approved or Rejected, respectively.. But I want to use different status values, I want all 3 members of CAB must approve a change order before implementing and if any 1 of 3 reject it should not approve. How can I do that.. please give me some steps. Thanks in advance.
  7. Hi all, can anyone please tell me how can i add subcategory in Request Area? i have attached the file, i need to make more categories under highlighted (ITAS) .... can anyone pls guide me how can i do that?
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