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About Aamir

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  1. Hello Team we have a requirement that if the incident ticket priority is 1 then sms shoot to the respective people available in the group. i believe this can be done from some sms gateway . but in servicedesk where should i place the code or what things need to me modify in servicedesk custom files?
  2. Hi Team In which table CA EEM entry reside in mdb? Please guide Thanks