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henning1518 last won the day on March 9 2018

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About henning1518

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  1. According to my research ( thanks @mikelm ) isn´t it possible to use that variable, because the value is not stored in the database. my solution so far: var argCstFirstName ="$cst.first_name"; var argCstLastName ="$cst.last_name"; ..... function addGreeting(event) { if (document.getElementById("df_4_0").selectedIndex != "0") { var targ = event.target || event.srcElement; document.getElementById("df_3_0").value = ""; document.getElementById("df_3_0").value += "\nKing regards\n\n" + argCstFirstName + " " + argCstLastName + "\nServiceDesk" || targ.innerText; } } .....
  2. Hi there, is it possible that in version 17.2. CUM3 is an issue with notification variables e.q. @{analyst.combo_name}, @{analyst.first_name}, @{analyst.last_name}? It shows everytime a blank line. All other variables still work fine. Any ideas? thanks a lot.
  3. I think it can certainly easier, but I chose a function because I can use conditions and it´s reusable function zsetstatus() { if...... document.main_form.elements["SET.status"].value = "AWTVNDR"; } Body onload: <body class="detailro" onload='loadActions();zsetstatus();' onunload="unloadActions()"> Only for new Tickets <body class="detailro" onload='loadActions();<PDM_IF "$args.id" == "0">zsetstatus();</PDM_IF>' onunload="unloadActions()"> Just re-read your question and i don´t think it is the correct answer of your question... sorry
  4. I am not an expert in web service but as I see you are looking for attributes/objects in cr which refers to the act_log or cnt object. For example log_agent.last_name or assignee.last_name ... https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/14-1/building/building-ca-service-desk-manager/web-services-management/tips-for-soap-web-services-clients.html 1005= A search method failed to find any matches or failed to find an object specified. This can happen if a bad or invalid handle is passed to a
  5. Hi everyone, we have an issue with german umlauts (SDM 17.2 with MS Server 2016). There might be an issue with 17.2 and our interface which imports CI-data via Microsoft Excel to SDM. When it´s start to import the plausibility tests shows for example that the location "Schlo stra e 10" does not exists. It should be "Schloßstraße 10". it works perfectly for version 14.1. Booting error message that we don´t have in 14.1: 08/07 11:54:31.80 SDM proctor_JUSTIZSDM 3092 SIGNIFICANT u_converter.c 690 Locale, setlocale(LC_ALL, "") returns: "German_Germany.1252". ICU de
  6. Hi, there is no way to create a query that will do that, because the transfers only stored in the act_log as a String. There is no existing history. In my opinion you need: 1. A counterfield (z_count_transfers) 2. Spelcode with a trigger --> EVENT("UPDATE") && active == 1 && group { } . The code should count the transfers and incrementing z_count_transfers 3. Stored query (example): type = \'R\' AND open_date > StartAtTime(\'TODAY\') AND z_count_transfers > 0 But that will work for transfers generally....
  7. You can also add +KEEP.RowsPerPage=100 behind a src: <PDM_MACRO name=TAB title="Activity" height=300 id=alg src="OP=SEARCH+FACTORY=alg+QBE.EQ.call_req_id=$args.persistent_id+QBE.EQ.internal=0+QBE.NE.type=PROP_CHANGED+KEEP.RowsPerPage=100" And you don´t need to change the ListPageLength for all lists.
  8. Thanks cdtj, but i have no idea how i can realize that. I can´t find OP=PG+PG in the existing files. Or must i code it completly new?
  9. And that is exactly my problem. I think it is in one of the encrypted spel-files 🤔
  10. I already tried that. It's working for the list, but not for the page navigation under the list... as JalmariO said.
  11. Hi, it´s really strange. I think this is a bug or something like that. The documentation says it has to work that way. However try: NOT(type='I' AND group = U'A9CD563B7420B747929459DC8F91C87') It works for me.... I can´t create an incident with that group.
  12. You said that the upload crashed when you try to upload more than one attachment. By default you can upload 10 files simultaneously. And now we don´t know the reason why. Navigate to the SDM install folder --> SDM --> Log --> open stdlog.0....9 with an editor and look at the timestamp when you tried it. It can also be the log-file jsrvr.log
  13. I think we need the STD-Log or the upload log from Tomcat (jsrvr.log)
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