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JFoushee

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About JFoushee

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  1. Thanks for your response! I was hoping that a hook was already available.
  2. Hi. I have a link to an example CA ServiceDesk ticket... https://servicedesk.mybusiness.com/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=chg+SKIPLIST=1+QBE.EQ.chg_ref_num=331824 Is there a parameter I can add to the URL, to pre-select a specific tab ("Workflow Tasks") on the ticket once they arrive?
  3. Hooray, once I dropped the "0x" from the 3rd example, it worked! Thanks for the advice!
  4. Hi. I'd like to find URL syntax to locate all my tickets, regardless if closed or not. This is how far I've gotten, but none of these links work: https://servicedesk/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=0+QBE.EQ.type=I+QBE.EQ.customer=cnt.id:userid:jbf7793 https://servicedesk/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=0+QBE.EQ.type=I+QBE.EQ.requestor=userid:jbf7793 https://servicedesk/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=0+QBE.EQ.type=I+QBE.EQ.log_agent=0x37F854B203728B4 1B26C8B9ECD5C71B3 Is anyone familiar with this syntax and what I'm doing wrong? Thanks.
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