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estli01

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estli01 last won the day on May 16 2017

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About estli01

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    Lindsay.Estabrooks@hotmail.com
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  1. Service Desk does not record when someone has looked at a ticket, only when someone updates the ticket.. So there is no way of knowing if an Analyst has seen or not seen the logs.
  2. pdm_load, pdm_extract functionality

    Those commands work at the logical database layer (between the object layer and the physical database layer). The pdm_extract enables you to get a text copy of a table or a subset (using SELECT) of a table (specific columns and/or rows). The pdm_userload (change or remove rows) and the pdm_load (insert, change or remove rows) enable you to update a table from a properly formatted (pdm_extract) text file. Note that since the pdm_userload and pdm_load operate below the object layer they are not restricted by any object layer rules. This makes them dangerous in the wrong hands.
  3. Let me see if I understand your requirement: If a user entering a Request selects a particular Request Area (is it just one or possibly many?) then you want to require that the user fills out a lookup field (zHOD which is an SREL to the contact table) on the ticket. Is that correct?
  4. Service Contract on Groups.

    I don't think that there is any out-of-the-box (OOTB) feature that would enable that. In Service Contracts you can assign a Service Type (under the contract) to a group but that is only brought into play when the group is the Affected End User. What you are trying to do sounds contrary to best practice. It is basically saying to your customer "If you have a particular kind of issue and I assign it to group A then you can expect a different kind of response than if I assign it to group B."
  5. Perhaps you could explain why you need it to behave this way.
  6. r12.7 - Adding SSL

    Assuming you are using the same certificate on both your secondaries and you are load balancing in front of those two secondaries then it should work in the same way.
  7. Root Cause Filter

    Placed in a mod file in $NX_ROOT\site\mods\majic: OBJECT rc { FACTORY rcin { RESTRICT "z_in_flag = 1" { z_in_flag = 1} ; REL_ATTR id; COMMON_NAME sym; FUNCTION_GROUP "reference"; STANDARD_LISTS { SORT_BY "sym"; MLIST OFF; RLIST OFF; }; }; FACTORY rcpr { RESTRICT "z_pr_flag = 1" { z_pr_flag = 1} ; REL_ATTR id; COMMON_NAME sym; FUNCTION_GROUP "reference"; STANDARD_LISTS { SORT_BY "sym"; MLIST OFF; RLIST OFF; }; }; };
  8. r12.7 - Adding SSL

    Are you asking because you followed TEC587823 and it is still not working? Do you access Service Desk via IIS (port 80) or Tomcat (port 8080)? For IIS look at TEC1535616.
  9. The value stored in the chg object for priority is the enum from the pri object. The enum for priority "None" is 0.
  10. User activity field

    You want to look at the table session_log.
  11. If you want to track calls by Lecture Venue then I think Lecture Venue should be a Location and building should be a Site.
  12. Web Screen Painter login failed

    I don't know that this is a known issue. Because IE behaves differently on a server than from a workstation I was just suggesting trying another browser. Has this been an issue for you on your DEV server all along or has it just started happening?
  13. Web Screen Painter login failed

    Try a different browser.
  14. Service Contract on Groups.

    Are you talking about a group as the affected end user or the group that is assigned to handle the ticket?
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