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estli01 last won the day on December 18 2018

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About estli01

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  1. When you use the doSelect method it will return a Handle. You use this Handle (also known as persistent_id) as your value for category when creating a Request/Incident/Problem ticket.
  2. I don't think you can create a macro for the Activity Log object (not an available option when creating a macro). I think you would need to create a trigger for the alg object and create some SPEL code to do what you want.
  3. Perhaps you can post the code you have so that others can look at it.
  4. Have you tried changing the macro name from dtlDropdown to dtlReadonly?
  5. Service Desk does not record when someone has looked at a ticket, only when someone updates the ticket.. So there is no way of knowing if an Analyst has seen or not seen the logs.
  6. Those commands work at the logical database layer (between the object layer and the physical database layer). The pdm_extract enables you to get a text copy of a table or a subset (using SELECT) of a table (specific columns and/or rows). The pdm_userload (change or remove rows) and the pdm_load (insert, change or remove rows) enable you to update a table from a properly formatted (pdm_extract) text file. Note that since the pdm_userload and pdm_load operate below the object layer they are not restricted by any object layer rules. This makes them dangerous in the wrong hands.
  7. Let me see if I understand your requirement: If a user entering a Request selects a particular Request Area (is it just one or possibly many?) then you want to require that the user fills out a lookup field (zHOD which is an SREL to the contact table) on the ticket. Is that correct?
  8. I don't think that there is any out-of-the-box (OOTB) feature that would enable that. In Service Contracts you can assign a Service Type (under the contract) to a group but that is only brought into play when the group is the Affected End User. What you are trying to do sounds contrary to best practice. It is basically saying to your customer "If you have a particular kind of issue and I assign it to group A then you can expect a different kind of response than if I assign it to group B."
  9. Assuming you are using the same certificate on both your secondaries and you are load balancing in front of those two secondaries then it should work in the same way.
  10. Placed in a mod file in $NX_ROOT\site\mods\majic: OBJECT rc { FACTORY rcin { RESTRICT "z_in_flag = 1" { z_in_flag = 1} ; REL_ATTR id; COMMON_NAME sym; FUNCTION_GROUP "reference"; STANDARD_LISTS { SORT_BY "sym"; MLIST OFF; RLIST OFF; }; }; FACTORY rcpr { RESTRICT "z_pr_flag = 1" { z_pr_flag = 1} ; REL_ATTR id; COMMON_NAME sym; FUNCTION_GROUP "reference"; STANDARD_LISTS { SORT_BY "sym"; MLIST OFF; RLIST OFF; }; }; };
  11. Are you asking because you followed TEC587823 and it is still not working? Do you access Service Desk via IIS (port 80) or Tomcat (port 8080)? For IIS look at TEC1535616.
  12. The value stored in the chg object for priority is the enum from the pri object. The enum for priority "None" is 0.
  13. You want to look at the table session_log.
  14. If you want to track calls by Lecture Venue then I think Lecture Venue should be a Location and building should be a Site.
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