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Marcoaldama

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About Marcoaldama

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  1. Hi, Currently, I am working with the CA Service Desk 17 and CABI 4.1 SP 5 Integration. The Integration is working without problem. But I noticed a inconsistency in a new field “field z” This custom field was added, when the derived universe was created. When run the report, The data is mixed, with other customers using the same custom field This field is called “zsucursal” and is SREL type The relation is a “loc” Object Loc Object: I notice that the loc object has a radio button in “tenant optional “ And all my records have a tenant For my custom field to appear in my CABI, I added the Attribute in CA SDM I attached more information and screens in the document. Regards, Marco Velazquez Custom fields in CABI.docx
  2. Hello everyone ... help please Create a ticket. In my template I have a field called type ticket, and select option Insurance, and enables another field called Insurance when I click on save. to edit the field Insurance I have to edit the ticket y click en save. but to remove the Insurance field, I have to edit the ticket and change the type tiket option for another option. what is needed in the tickets, it is that the field of Insure be enabled or blocked in editing the same ticket, when a ticket type field option is selected. without having to follow the cycle described I'm using this code <PDM_IF "$args.zTicketT" != 400001> <PDM_MACRO name=dtlDropdownReadonly hdr="Insurance" attr=zInsurance lookup=no> <PDM_ELSE> <PDM_MACRO name=dtlDropdown hdr="Insurance" attr=zInsurance lookup=no> </PDM_IF> <PDM_MACRO name=dtlDropdown hdr="Type Ticket" attr=zTicketT lookup=no> regards, Marco Velazquez.
  3. Hi, I'm working with SDM version 12.6, and I need to load some ticket on the tool. can you help me with the necessary information for this request. the problem is presented with ref_num field. how it assigned to a new ticket? Help me please regards, Marco Velazquez. tickets.txt
  4. Hi utkua thank you very much for your help. We are configuring a personalized notification and now we need to include information from the Configuration Item, we understand that not are common attributes. and We have the notification as follows: fecha inicio: @{call_req_id.affected_resource.har_worx.lease_effective_date} I can send notifications to fields that are not common attributes? and that belong to a family of the CMDB? Your help is greatly appreciated. Regards, Marco Velazquez.
  5. We are configuring a personalized notification and we need to include information from the Configuration Item, the attributes are warranty_end and resource_name, we understand that both are common attributes. We have the notification as follows: Categoría: @{call_req_id.category.sym} Grupo: @{call_req_id.group.last_name} Asignado: @{call_req_id.assignee.combo_name} Número de Serie: @{call_req_id.nr.resource_name} Fin de Contarto Cliente: @{call_req_id.affected_rc.warranty_end} The last two being the variables in question, the previous are working fine. Your help is greatly appreciated. Regards, Marco Velazquez.
  6. Hi, I use mailbox to generate automatic ticket in a R12.9 system. This is my template: %INCIDENT_ID= GSET-312 %zactiserv= 400001 %zciudad= Mexico %urgency= 1-When Possible %resolution_method= PHONE %resolution_code= CON ERRORES These z objects are defined into text_api.cfg keyword as: INCIDENT.ZACTISERV=zactiserv.INTEGER INCIDENT.ZACTISERV_PERSID=zactiserv.INTEGER the code worked with the PERSID on the email sent %zactiserv= 400001 how can I make it work with the string: %zactiserv= EXCELENTE Can someone help? thanks in advance
  7. Thank you Gizmo1969, the code worked with the PERSID on the email sent %zactiserv= 400001 how can I make it work with the string: %zactiserv= EXCELENTE
  8. I have a similar issue, I have added a customized field which we are trying to update via email. The following code has been added to the text_api: INCIDENT.ZACTISERV=zactiserv.INTEGER.lookup_zactiserv INCIDENT.ZACTISERV_PERSID=zactiserv.INTEGER.lookup_zactiserv_by_persid but I get the following error message: 10/27 18:18:58.59 MX-WIN-DEV-APP spelsrvr 5284 ERROR pcexec.c 5259 Attempt to call unknown method lookup_zactiserv 10/27 18:18:58.59 MX-WIN-DEV-APP spelsrvr 5284 ERROR pcexec.c 6139 Spell interp failed at text_api.spl:446:tapi_set_col_attr | cr_chg_text_api.spl:697:text_api::cmd_cr_chg: Attempt to call unknown function lookup_zactiserv what am I doing wrong??
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