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cdtj

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cdtj last won the day on September 17 2018

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About cdtj

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    Level 7 Contributor
  • Birthday 01/01/1970

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    cdtj71

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    pdm_halt
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    looking for a fulltime job or remote one

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  1. hi, this is complex task and I don't have any solution that can fit your requirements. If you want dynamic solution that will work on the go, you need to: catch when hidden input "SET.attr_name" will be changed fetch related value using key from changed input using ajax write new value to visible and hidden inputs otherwise POST_VALIDATE trigger suggested on ca community would be the best way.
  2. hi, you can access values from many-to-many relation using thier position in list, ex: @{ci_id.assoc_entservx.0.z_classification} for assoc tables index always will be 0. when other brels like Activity Log or Properties can be iterated through whole list: properties.0.value, properties.1.value, properties.2.value, etc.
  3. try to replace summary input with textarea (add rows into dtlMacro).
  4. hi, you can try to trim enter chars on ticket creation: trigger type: POST_VALIDATE spl: summary = gsub(summary, "\n", "");
  5. Hi! Copying attachments is possible using spel, here is example: https://communities.ca.com/message/241829709 i'm not sure about props (there could be some flag in options to keep them), and as props are defined using web form you can also try to define followed inputs: <input type="hidden" name="SET.prop0.value" value="$args.prop0.value"> <input type="hidden" name="SET.prop1.value" value="$args.prop1.value"> <!-- and so on --> Regards, cdtj
  6. Hi, is that code part from line 46? you can try to add: int msg_i; if (msg_error()) { for (msg_i = 0; msg_i < msg_length(); msg_i++) { logf(ERROR, "%s > msg[%d]: %s", persistnet_id, msg_i, (string)msg[msg_i]); } } else { for (msg_i = 0; msg_i < msg_length(); msg_i++) { logf(SIGNIFICANT, "%s > msg[%d]: %s", persistnet_id, msg_i, (string)msg[msg_i]); } } after send_wait call to get more detailed log. Regards.
  7. So you can directly ask Daniel, hope he'll help you. He's a friendly guy Another place to contact him: https://communities.ca.com/people/daniel-bighelini
  8. hi, have seen an example in SDU Brasil: https://www.facebook.com/groups/usuariossdmbrasil/permalink/1950265271671044/
  9. hi have you checked log for errors? I had something similiar when rest services wont start without any reason so i redeployed them using pdm_rest_util -deploy command found here: https://comm.support.ca.com/kb/while-trying-to-deploy-the-service-desk-manager-rest-api-an-error-is-received-the-system-is-out-of-resources/kb000019810
  10. cdtj

    Show Filter button

    Hi, check button option for sfStart macro: https://support.ca.com/cadocs/0/CA Service Desk Manager 12 9-ENU/Bookshelf_Files/HTML/CA_SDM_Web_Screen_Painter_Help_ENU/index.htm?toc.htm?sfstart.html Regards.
  11. hi, try to add +HTMPL=z_detail_called.htmpl to your url. regards.
  12. hi, try this one: function zAlgPopup(aty, htmpl) { var alg_url = window.cfgCgi + "?SID=" + window.cfgSID + "+FID=" + window.fid_generator() + "+FACTORY=cr" + "+PERSID=" + window.argPersistentID + "+OP=UPDATE+ACTIVITY_LOG_TYPE=" + aty; if (typeof(htmpl) == "string") { alg_url += "+HTMPL=" + htmpl; } popupActivityWithURL(alg_url); } <PDM_MACRO name=button Caption="Log Comment" Func="zAlgPopup('LOG', 'detail_alg_edit.htmpl')" hotkey_name="LOG[G]" ID="LOG"> button should located between dtlForm and dtlStart.
  13. cdtj

    URGENT !! Blank Notification Issue!!

    if youre triggering notification from Activity you should access fields through related object, eg: @{call_req_id.description} (or change_id, or issue_id) but if youre triggering from Event, it populating notification directly from itself, so you can access attributes directly: @{description} @{summary}, etc.
  14. cdtj

    Cab Approval

    you need to know: - spel basics; - vanilla javascript, jquery basics. I have list of tasks like Approval, Implementation, User testing, etc. Then I have registered trigger for that tasks, once task switch status from WAIT to PEND, trigger fires some activity to change chg's status. Whole logic contains ~2000 lines of spel and js code.
  15. cdtj

    Cab Approval

    hi, in our env we have implemented behaviour when Change's status can't be changed manually and depends by current tasks. So chg will not go furthur until all tasks for specified status will be completed. Regards, cdtj
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