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About blopass

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  1. Good morning, I ask you a question, how can you measure the total duration of a ticket from when it opens until it is resolved or closed but not counting the time it was paused? I can't think of how it could be done. Thank you Greetings.
  2. It is for the group that solves the incident. Thanks!!
  3. Good day, I ask you a question about service contract ... I understand that they are associated with the organization of the affected end user so that the private services types added to the incident ... now I need to associate the service contract with the organization But of the groups. .. is it possible to modify something to apply this configuration? Thanks!! Regards!
  4. Hi! I could solve the problem with state transitions, I had not seen that could be configured from Initial to any state. Thanks to all!
  5. Hi! Yes, I could use the data partition but How I do to only affect Incident, not for request? Thanks!!
  6. Hello! I consult them about a problem that I have, I set transitions states to limit certain groups that analysts can not close incidents, I did this by adding a macro in all states that passed to CLOSE. Now the problem is this: if an incident is created directly with state closed this don´t validate with the macro and it passes from [initial] to CLOSE and that transition can not configure. Any suggestions on how to fix this? Thank You! I'm using SDM 12.7
  7. Thanks cdtj but do not think I have much experience, that code copy it to the same forum in another post !! I modify the code you gave me because not working. this is what works: CODE<PDM_SET args.KEEP.HierWc="del=0" AND "$args.KEEP.HierWc"> issue resolved! Thank you very much!
  8. Sorry for the question but where in the code should go? I added in a couple of places but do not bring me the data, the form is loading... Thank You!
  9. Hello everyone! I am writing to ask for a help, I'm having trouble with a hierarchal lookup customization, it works well but it shows me all records, active and inactive, and only need actives. The table is called customized z_hr_servicio: CODEFactory z_hr_servicio Attributes: id INTEGER producer_id LOCAL STRING(20) persistent_id LOCAL STRING(0) DERIVED('z_hr_servicio:' || CAST(id AS N VARCHAR)) del SREL -> actbool.enum REQUIRED sym STRING(100) t_hr_serv_desc STRING(60) t_hr_serv_id STRING(40) REQUIRED z_criticidad STRING(15) z_desc STRING(150) last_mod_dt DATE last_mod_by SREL -> cnt.id z_hr_servicio.mod CODEOBJECT z_hr_servicio { TENANT_OPTIONAL; ATTRIBUTES z_hr_servicio { persistent_id DERIVED("z_hr_servicio:" id); }; }; hierload_z_hr_servicio.htmpl: CODE<PDM_IF 0> @(#)$Id: hierload_z_hr_servicio.htmpl FWr1.2 2007/9/28 16:32:47 tooda01 Exp $ WHEN PRESENTED: Load a new level into a hierarchical search tree. </PDM_IF> <html lang="en"><HEAD> <PDM_PRAGMA RELEASE=110> <script LANGUAGE="JavaScript" SRC="$CAisd/scripts/browser.js"></SCRIPT> <script LANGUAGE="JavaScript" SRC="$CAisd/scripts/msgtext.js"></SCRIPT> <script LANGUAGE="JavaScript" SRC="$CAisd/scripts/ahdmenus.js"></SCRIPT> <script LANGUAGE="JavaScript" SRC="$CAisd/scripts/window_manager.js"></SCRIPT> <script LANGUAGE="JavaScript" SRC="$CAisd/scripts/detail_form.js"></SCRIPT> <script LANGUAGE="JavaScript" SRC="$CAisd/scripts/sitemods.js"></SCRIPT> <script LANGUAGE="JavaScript"> var argFactory = "z_hr_servicio"; var argIndex = "$args.KEEP.Index" - 0; var cai_main; if ( typeof parent.ahdframe == "object" ) cai_main = parent.ahdframe; if ( typeof cai_main == "object" && cai_main != null ) { cai_main.HierSetCurrFolder(argIndex); <PDM_LIST PREFIX=list FACTORY=z_hr_servicio WHERE="${args.KEEP.HierWc:}" HIER_KEY="$args.KEEP.HierKey" HIER_FILTER="$args.KEEP.HierFilter"> cai_main.HierInsert( '<PDM_FMT ESC_STYLE=JS>$list.HIER_level_name</PDM_FMT>', '<PDM_FMT ESC_STYLE=JS>$list.COMMON_NAME</PDM_FMT>', '<PDM_FMT ESC_STYLE=JS>$list.z_desc</PDM_FMT>', "$list.REL_ATTR", "$list.persistent_id", '$list.HIER_is_node','$list.HIER_has_children'<PDM_IF "$prop.MultiTenancy" == "off">);<PDM_ELSE>, "$list.tenant", "$list.tenant.name"); </PDM_IF> </PDM_LIST> cai_main.HierRedraw(); } cai_main.set_action_in_progress(ACTN_COMPLETE); document.location.href="$CAisd/html/empty.html"; </SCRIPT> </HEAD> <BODY> </BODY> </HTML> <PDM_IF 0> @(#)$Id: hierload_z_hr_servicio.htmpl,v 1.2 2006/11/07 21:46:36 olsjo01 Exp $ </PDM_IF> hiersel_z_hr_servicio.htmpl: CODE<PDM_IF 0> hiersel_z_hr_servicio.htmpl WHEN PRESENTED: When we need to display a hierarchical selection list </PDM_IF> <html lang="en"><HEAD> <PDM_PRAGMA RELEASE=110> <PDM_INCLUDE FILE=styles.htmpl> <script LANGUAGE="JavaScript"> var argFactory = "z_hr_servicio"; var argBackfillField = '${args.KEEP.backfill_field:}'; var argBackfillForm = '${args.KEEP.backfill_form:}'; var argBackfillAttr = '${args.KEEP.backfill_attr:}'; var form_title = "Seleccion de Servicio"; </SCRIPT> <PDM_INCLUDE FILE=std_head.htmpl> <script LANGUAGE="JavaScript" SRC="$CAisd/scripts/convert_date.js"></SCRIPT> <script LANGUAGE="JavaScript" SRC="$CAisd/scripts/backfill.js"></SCRIPT> <script LANGUAGE="JavaScript" SRC="$CAisd/scripts/fldrtree.js"></SCRIPT> <script LANGUAGE="JavaScript" SRC="$CAisd/scripts/hier_set.js"></SCRIPT> <script LANGUAGE="JavaScript" SRC="$CAisd/scripts/sitemods.js"></SCRIPT> </HEAD> <BODY CLASS="list" onLoad="fldrtreeTabOff()"> <PDM_INCLUDE FILE=std_body.htmpl> <script LANGUAGE="JavaScript"> HierInit("Servicio", msgtext("Click_to_select_desired_%1","Servicio"), nx_unescape('<PDM_FMT ESC_STYLE=JS2>$args.KEEP.HierKey</PDM_FMT>')); </SCRIPT> <TABLE ID=tb1501 CLASS=normalTxt> <TR> <TD> </TD> <TD> <script LANGUAGE="JavaScript"> <PDM_LIST PREFIX=list FACTORY=z_hr_servicio WHERE="${args.KEEP.HierWc:}" HIER_KEY="$args.KEEP.HierKey"> HierAddLine('<PDM_FMT ESC_STYLE=JS>$list.HIER_level_name</PDM_FMT>', '<PDM_FMT ESC_STYLE=JS>$list.COMMON_NAME</PDM_FMT>', '<PDM_FMT ESC_STYLE=JS>$list.z_desc</PDM_FMT>', '<PDM_FMT ESC_STYLE=JS>$list.REL_ATTR</PDM_FMT>', "$list.persistent_id", '$list.HIER_is_node','$list.HIER_has_children'<PDM_IF "$prop.MultiTenancy" == "off">);<PDM_ELSE>, "$list.tenant", "$list.tenant.name"); </PDM_IF> </PDM_LIST> if ( HierShowFirst() ) initializeDocument(); </SCRIPT> </TD> </TR> </TABLE> <PDM_INCLUDE FILE="std_footer.htmpl"> </BODY> </HTML> <PDM_IF 0> @(#)$Id: hiersel_z_hr_servicio.htmpl ASPEN.1 2011/10/24 11:35:50 visan03 Exp $ </PDM_IF> If you can help me I appreciate it. I'm using the version 12.7
  10. HI everyone! I have a service contract asociated with some Configurations Items...I need to add this to a query of CIs...but I don´t know in which table this data exist... my query is simple...select some field of de table ca_owned_resource but I don´t know how linked to scv_contract. SD 11.2 Thanks!!
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