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nooblet

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About nooblet

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  1. Found the ITPAM WSDL: http://servername:port/itpam/soap?wsdl or newer versions: http://servername:port/pam/soap?wsdl
  2. Hi All, I know this is not the right sub-forum for this, but here it goes.. Does anyone know how to invoke/start a ITPAM process or SRF from an external application or website, possibly via ITPAM webservices or an API? I found documentation on the command line API but would prefer to use a webservice, I have not yet found any documentation on it. Thank you
  3. Hi All, Does anyone know how to invoke/start a ITPAM process or SRF from an external application or website, possibly via ITPAM webservices or an API? I found documentation on the command line API but would prefer to use a webservice, I have not yet found any documentation on it. Thank you
  4. Hi All, Sorry to bump a old topic, has anyone used the GR Loader to import date values such as warranty dates? I'm struggling with it a bit
  5. Arg i never thought about that !!!!!!! sometimes the basics get forgotten! thanks Mitu!
  6. Hi I have multiple Attachment repositories defined, but i want to hide one of them from users from being able to select it when uploading files. I have looked at the attmnt_upload.html file but am not sure how to go about doing this. thanks!
  7. thanks i will try those and get back to you!
  8. Hi All, I have a bunch of .eml attachments on servicedesk (some manually attached but most from the mail eater). Some of my users are struggling to download/open the attachments as the .eml filetype is not associated with any applications for them, as what mime type should i add .eml into the web.xml to force download of the files? ive tried this but it doenst seem to work: <mime-mapping> <extension>eml</extension> <mime-type>application/octet-stream</mime-type> </mime-mapping>
  9. Hi All, I have successfully setup the maileater on 12.6 I have been able to setup different rules to log tickets to different request areas based on the rule. My problem is that the description of the tickets logged contains alot of SDM variables and info and i want rather that the ticket description must be the same as the body of the email. It looks like this: Created via EMAIL interface by ***@***.com. Originating Message: %ATTACHMENT={{EM04536_021.eml}}Email_Fri_Jun_15_13_29_16_2012.eml %DOCREP={{Service Desk}}doc_rep:1002 %FROM_EMAIL=***@***.com I have tried doing this on the rule and it works for some predefined text, how can i get this to show the body of the email? REQUEST.CATEGORY=EMAIL REQUEST.DESCRIPTION=text works - how can i set this to the emails body contents? Thanks
  10. oh of course... apologies blond moment. so in the host name should i put the host name of the exchange mail server then ?
  11. Hi All, I have some questions about the details used in the mailbox setup... Here is my config for my test mailbox: Username: email_userid Password: email_userpassword Hostname: what should go here? is it the SMPT server or the domain which hosts the email address? port overide: 25 I get an error in the logs saying unable to connect on port 110, why would it use port 110 when i specify port 25 in the mailbox config? so basically my question is if i want to setup a mailbox to poll a email address test@company.com how would i do it? Thanks
  12. Thanks i am now doing the same except defaulting to 5 and disabling the None
  13. Hi All, I need to remove Priority = None from the options for requests/incidents/changes. I made the priority inactive but it is still being used as the default. Whats the best way to get around this?
  14. Anyone know where to find the css/image source for the CMDB to be able to change the company logo and the css colour scheme? (like you would in css/wsp for service desk) everything seems to be flash driven for the cmdb. Thanks
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