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aqib khan

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About aqib khan

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    Level 5 Contributor
  • Birthday 02/23/1983

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    Male
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    Pakistan

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  1. hi there, i want to restrict users to search any incident/change from employee interface. also want to restrict user to create service request from a specific employe interface.
  2. hi there, i want to restrict users to search any incident/change from employee interface. also want to restrict user to create service request from a specific employe interface.
  3. hi there, i've two requirements urgently any one can cover my task. 1- i need to enable upload attachment but prevent to delete and prevent to EDIT any other field in change order, tried data partition but it will disable the attachment upload also. need any other possible solution tried functional access but results are same. (stop editing but also stops Attachment upload) 2- disable Transfer option from right click menu need a spell as example or any possible solution ASAP thanks and regards in advance.
  4. hi there, i need the best possible solution for the following: i want to restrict all users to EDIT the Change Order but allow to upload new attachments. i've achieve the first one by Data Partition or Functional Access but could not acheive the second one. expert advice required. thanks in advance
  5. ca itpam process delay

    hi there, I need to configure delay in my process example. 1- process of change management has three approval tasks. 2- each approver can select "information required" to send task back to end user. 3- when end user submit it again it start with approver 1 manager problem is. when approver 1 manager submit for more info it works fine, but when approver 2 or 3 submit for more information it went back to end user properly and approver 1 but it doesn't come to approver 2. I need some thing like Merge (CAWF) operator like in CAWF. any information how can I reset the process or create a delay in process but delay should wait until old task completion.
  6. task assignment from approval form

    hi there, I've manage to extract group members in approval form. I need to assign task from approval form my scenario is as below: manager approval form, when manager select user from list and approve the specific implementation task should assign to manager's selected user. need help in this regard.
  7. assign task to group members

    hi there i need help in creating process with task assignment to group members. i've a process in that i can send email to group members but ams stuck in task assignment to group members. i can manage to assign task to group but again it will not points to group members. need help in fetching group members and assign task to them.
  8. hi there, I need to configure maileater to create incidents via email. my mail server is exchange 2010 and we are using pop3 with TLS authentication. but I knw SDM 12.6 doesn't support this type of authentication also during my research on this topic I come to know that there is a workaround of using TLS/SSL authentication with CA SDM12.6. even CA Support says we receive too many enquiries on this but didn't tell the timeline for the change. please provide me with the full steps to overcome this issue. regards and thanks
  9. unable to parse XML

    hi there, i;ve created a change process in ITPAM. when i run this process using SRF in CA SDM change order. process starts perfectly and completed fine but durring the running process when i click on CA Workflow tab within Change Order it gives error "ERROR ItpamWorkflow 1287 Error getting or parsing process logs: Error creating instance XML:Unparseable date: "" " when process completes and CR close it start showing. need to solve this issue. as CA Support is not replying since last two weeks
  10. task approver from email

    help me in configuring task approval or irf from email. i need to send irf in email and approver reply by adding comments and task updates.
  11. hi there i've PAM 4.1. i cannot view process from change request>workflow task> view process. it give me error "HTTP Status 404 - /itpam/ClientAccessError.jsp" also when i click on any of the category within same tab nothing happens. prompt response are required
  12. error in process

    Failed to evaluate pre-execution. Failed to execute code: Process.UserInstName = Datasets[GblMSG__].ERROR_MSG7 + Process.group_name__ + Process.group_UUID__; -- msg.dataset.not.found: /Custom Operators/CA SDM/GblMSG__ (#2)
  13. need help in process get group members

    Failed to evaluate pre-execution. Failed to execute code: Process.UserInstName = Datasets[GblMSG__].ERROR_MSG7 + Process.group_name__ + Process.group_UUID__; -- msg.dataset.not.found: /Custom Operators/CA SDM/GblMSG__ (#2) full error syntax
  14. hi there, first i want to tell am new to ITPAM.i've loaded the SDM ITPAM Content pack and configured it as mentioned in deploying pre-build ITPAM workflow documentation. when i create CR using any simple or change managment process it stucks at Get Group Members Process. and in blocked state. in logs it says "failed to execute pre-execution "process UserInstName = Datasets [Gblmsg__]. error_msg7 + process.group_name__ + process.group_uuid__;" need help urgently. my scenario is like this: server1 mdb server 2 sdm+eem+caworkflow+itpam agent server 3 itpam
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