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  1. Hi All I'm trying to enhance the Change Workflow tasks "CAB CONSOLE" (orderwf_approval_console.htmpl) view by wanting to add a tab/s to show the attachments and property questions and answers/values for a change When I just indicate <PDM_MACRO name=tab title="Attachments1" height=300 id=attmnt src="xx_attmnt_tab.htmpl"> it shows all attachments, I need some help with the src="????" part of the requirement to show associated attachments and another tab to show associated properties for the specific change order being viewed. In 'detail_chg.html' it is displayed as ... <PDM_MACRO name=tab title="Attachments" height=300 id=attmnt src="OP=SHOW_DETAIL+HTMPL=xx_attmnt_tab.htmpl+FACTORY=chg+PERSID=$args.persistent_id+NO_DP=yes"> But this does not work. Using WF also not, I need to build the relationship If at all possible, does anybody have a knowledge document on how to construct these, to understand and be able to build future requirements. Can anybody please help. Thank you Jacques
  2. Thank you for reply, yes it does work but i'm looking for it to be in the OOTB view dtlDropdown view OOTB View Any ideas?
  3. Hi I need some help please, trying to only show certain root causes for Incidents and different root causes for problems within root cause. I have tried the following code within the 'request_status_change.htmpl' file but do not get the same folder structure view as OOTB per image 'Root Cause Selection filtered on 'inc'' Below code looks like image 'dtlLookup view' <PDM_MACRO name=dtlLookup hdr="Root Cause" attr="rootcause" factory=rc evt="" extraURL="ADDITIONAL_WHERE=sym like 'Incident%25'+KEEP.Agtrc=1"> This one does not help either; <PDM_MACRO name=dtlDropdown hdr="Root Cause" attr="rootcause" whereclause="sym like 'Incident Root Cause%'" evt="onBlur=\\\"detailSyncEditForms(this)\\\""> Thank you Jacques OOTB code is ... <PDM_MACRO name=dtlHier hdr="Root Cause" attr="rootcause" evt="onBlur=\\\"detailSyncEditForms(this)\\\"">
  4. Hi All Hoping someone can help me please. (SDM 12.6) I need to sort_by some fields but are having issues, the wf_list.htmpl displays Change Order workflow tasks when selecting a stored query, doing a search on Change Order workflow tasks and shows the workflow tasks within a TAB when viewing it from the detail_chg.htmpl I want to perform a sort by chg_ref_num DESC when viewing workflow tasks via a stored query or searching for Change Order Workflow tasks. ... but when viewing the list_wf.htmpl via a TAB on the detail_chg.htmpl I want it to sort by sequence number. Created a wf.mod file with details below MODIFY FACTORY wf { STANDARD_LISTS { SORT_BY "chg DESC, sequence ASC"; }; }; This sorts the chg_ref_num when viewing it via a stored query or doing a Change Order Workflow Task search ... but when viewing the list_wf.htmpl via a TAB on the detail_chg.htmpl the sequence number are not sorted. Any ideas and input will be much appreciated. Thank you
  5. Hi All I would like to auto assign a workflow step based on a property value. We have 'Service Managers', one of the properties has a validation rule with all the service managers. (their names in the validation rule is formated the same as what you would populate the assignee field) In the workflow this service manager is one of the first approvals I've tried the below with no success, any help will be much appreciated. ---------------------------------------------------------------------------------- //Assign WF Task to Service Manager based on Property Value assignee = this.chg.property_list.0.value; ---------------------------------------------------------------------------------- No sure if this would be possible. Thank you
  6. Hi I got the following request from one of my service managers ... They want to see incidents / Problems where the affected_resource is referenced more than 5 times, to identify problematic / recurring Ci's I was thinking that maybe this can be shown via the scoreboard but doubt this will be possible Anybody with a view of suggestion on this? SDM12.6 Thank you
  7. Hi All Can someone please assist, service desk manager 12.6, trying to createrequest via soapui, I populated below form ... <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://www.ca.com/UnicenterServicePlus/ServiceDesk"> <soapenv:Header/> <soapenv:Body> <ser:createRequest> <sid>353463744</sid> <creatorHandle>cnt:1140DD085BC60044AE4D1CF3DBE4E188</creatorHandle> <attrVals> <!--1 or more repetitions:--> <string>customer</string> <string>cnt:1140DD085BC60044AE4D1CF3DBE4E188</string> <string>category</string> <string>pcat:402654</string> <string>group</string> <string>cnt:C217A3117A11BC42ADF674C0950EE3EF</string> <string>description</string> <string>Testing WSDL logging incident</string> <string>type</string> <string>crt:182</string> </attrVals> <propertyValues> <!--1 or more repetitions:--> </propertyValues> <attributes> <!--1 or more repetitions:--> </attributes> <newRequestHandle>?</newRequestHandle> <newRequestNumber>?</newRequestNumber> </ser:createRequest> </soapenv:Body> </soapenv:Envelope> ... but get following error <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> <soapenv:Body> <soapenv:Fault> <faultcode>soapenv:Client</faultcode> <faultstring>Error - invalid parameter</faultstring> <faultactor/> <detail> <ErrorMessage>Error - invalid parameter</ErrorMessage> <ErrorCode>1000</ErrorCode> </detail> </soapenv:Fault> </soapenv:Body> </soapenv:Envelope> my stdlog file just shows sid being created. Any help please Thank you
  8. Hi All Is it possible to write a Workflow Stored Query to reference the a value from a Validation Rule. I know that from a notification rule point of view the below is possible; but can something be referenced within a stored query? @{chg.property_list.0.label}: @{chg.property_list.0.value} Maybe something like this ... chg.property_list.0.value = \'Yes\' ???? Thank you
  9. We can send SMS's via email by making the subject line the Cell Number, because of this do I need the multiple notification to print the cell number specified on the contact record of all members of the target group. ... but I tend to think it is as you said ... SDM cannot expand it in the notification template ... Tested your last sentence ... but still does not want to print cell number Thanks
  10. I Agree with Mitu, this is not posible as chg is a one to many relationship to wf, it is however possible from wf to chg using chg.* If you just want to see CO description ... why not include it in the wf_detail.htmpl form, this way they get to read the change details. See attached pic I Agree with Mitu, this is not posible as chg is a one to many relationship to wf, it is however possible from wf to chg using chg.* If you just want to see CO description ... why not include it in the wf_detail.htmpl form, this way they get to read the change details. See attached pic
  11. Hi All I'm busy testing SMS functionality, the aim is to send a SMS to the group every time a Priority 1 incident is logged. I decided to build this into the sevice type as we still run classic SLA. We then populate a contact with his Cell Number on his record under his notification tab in "Pager Phone Number", the "Pager Email Address" is populated with the SMS portal and Emergency notification is set to "Pager_Email" I created a multiple notification macro with the object contacts as "Group" and created message template as follows: Notification Message Title @{group.member.beeper_phone} ?????? Notification Message Body P1 @{type.sym} @{ref_num} Logged Open Date: @{open_date} Customer: @{customer.combo_name} Description: @{description} The problem is that the @{group.member.beeper_phone} is not correct for printing the Cell number populated on contact with his Cell Number in "Pager Phone Number" When an Incident is created do we only send to a target group. Hope someone can help Thanks
  12. Hi Check if this will work, create database partition constraint 'UPDATE' on 'Change_Request' table ... syntax should be something like ... "status = 'APPROVED' and assignee = @root.id or group.[group]group_list.member IN @root.id" Jacques
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