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About loriel22

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  1. Hello I have a customer who has requested two surveys templates, one for the requestor and one for the change order assignee. I have created these template. Now they would like one survey sent when a specific task is completed sent to the requestor. Then the other survey sent at the completion of the last task or when the change order is closed sent to the change order assignee. Is this possible. We are using SDM 14.1. Please let me know.
  2. When I run grloader to commit CIs to the CMDB, we get this warning on each CI "GRLoader performs no inserts without the -n option Unable to create milestone, ERROR: NO AHD04199:An unexpected error occurred. Contact your administrator. [Microsoft OLE DB Provider for SQL Server] [ SQL Code=3621 SQL State=01000] The stat )". This occurs whether I use the –n switch or not. They see this error in SDM when looking at the CI details. Has anyone else seen this? This only occurs with some CIs, not all.
  3. Hello all, our environment is SDM 12.9 on Windows 2008 R2. We have 1 application server and 1 secondary server using the conventional configuration. Almost 2 weeks ago we started having this problem where the application pool will reach it request limit and would require recycling. The Windows Admin increased the allowed requests from 35000 to 50000. Then to 100000. There isn't any common time when the problem occurs or anything in our environment that we can connect it to. When the problem occurs, tomcat is working fine. We do have a ticket open with CA support but not much help. The system log has this error: Log Name: System Source: Microsoft-Windows-WAS Date: 2/22/2016 9:43:03 AM Event ID: 5075 Task Category: None Level: Information Keywords: Classic User: N/A Computer: XXXXXXDSKSD1 Description: A worker process with process id of '5976' serving application pool 'cpolsd' has requested a recycle because it reached its allowed request limit. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-WAS" Guid="{524B5D04-133C-4A62-8362-64E8EDB9CE40}" EventSourceName="WAS" /> <EventID Qualifiers="16384">5075</EventID> <Version>0</Version> <Level>4</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2016-02-22T15:43:03.000000000Z" /> <EventRecordID>238160</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>System</Channel> <Computer>XXXXXXDSKSD1</Computer> <Security /> </System> <EventData> <Data Name="ProcessID">5976</Data> <Data Name="AppPoolID">cpolsd</Data> <Binary> </Binary> </EventData> </Event> Please let me know if you have seen this and what was the root cause and solution.
  4. Thanks for your reply. That is what's not working. I cannot add the configuration I created. It is a bug. CA Support 1st sent me a text patch. That didnot work. Then it is part of cumulative patch 1. Still does not work. However, I did not add a process. Let me see if that makes a difference. Thanks.
  5. We just upgraded from 12.1 to 12.9 using a conventional configuration. I am trying to setup my secondary server web engine but the pdm_perl pdm_edit script is no longer used. When I follow instruction in the implementation guide it says to go to administration - system - configuration. But nothing is listed there. I tried to add my secondary server and I get the message "You cannot create a CA SDM conventional model configuration for secondary server.". Has anyone else seen this? Do you know how to add the web engine for the secondary server? It is already configured through the configuration steps. Please let me know. Thanks.
  6. We are currently running SDM 12.1, primary and secondary servers are on a Windows platform, and Oracle database is on a Linux platform. We do not currently have any maintenance on this product due to budget cuts and restraints and we are aware this version is no longer supported by CA. We need to move this application to new servers at a new datacenter. The environment will be the same platform but new server names and ip addresses. We have the original media sent from CA to install the application and database and also several ISO images we downloaded over time. While trying to install the MDB we received many different errors and tried many different things such as installing from a different directory, trying to run the install manually and entering required information. We were not sure what is expected to be entered as the “Workspace” and “Manifest”. Has anyone else encountered problems using the media sent from CA this? Any suggestions on how to get this install to work? The command we issues is below. root@”Databaseservername”:/tmp/Service Desk Linux/CASD.LNX/MDB/ORACLE# ./SETUPMDB.SH -DBVENDOR=oracle -DBHOST=”Databaseserver Full Name”-DBUSER=sys -DBPASSWORD=xxxxx -MDB_ADMIN_PSWD=xxxxx -MANIFEST=Service_Desk -WORKSPACE=Service_Desk This is the last error received: 04-11,09:47:00 Cannot find or read driver /tmp/Service Desk Linux/CASD.LNX/MDB/ORACLE/Service_Desk_oracle/DBDriver/Service_Desk.xml 04-11,09:47:00 Setupmdb exit return code=200 root@acporact0101:/tmp/Service Desk Linux/CASD.LNX/MDB/ORACLE#
  7. Thanks Mitu, compatibility mode does not resolve the issue. I will open a ticket with support.
  8. Hi Mitu, Thanks for your response. I want to make sure we talking about the same thing. We are not using Business Intelligence. We are using the reports that are native to SD. An example is when you are on the scoreboard and you highlight any query, then choose summary or detail.
  9. We are currently on SDM 12.1, cumulative patch 2. After upgrading to IE 9, we can no longer run the native reports within SDM. The new window opens stating generating report but nothing else happens. Report is not created. It does not matter if we choose detailed or summary. Please assist.
  10. Do you know what the test fix # is? "If you relate to any of these, CA has a tesxtfix for this on 11.2, 12.1 and 12.6 Regards,
  11. Hi Mitu, Thanks for your reply. Can you give me some guidance on how to do this?
  12. We have SDM 12.1. We would like to interface it with another application to create tickets for external customers. The other application will gather their email address, question and would use web services to create a ticket using a specific category. The customer will not have a contact record in the database but will use a generic account. We would like to use a property field to store their email address and to send them notifications. We will also create new search and list forms for properties. Is there way to send a notification using the email address from a property field?
  13. That is true. The customer has since re-thought this and the requirement comes from people who are outside of our organization/netowrk. Another application that is outside the firewall will be used to gather information and then use webservices to create a ticket.
  14. Mitu, thanks for your response. This is the type of information we have to evaluate. In our organization we do have access to programmers that know webservices but their availability can be limited. Using maileater would be simpler but training the end-users could be a challenge.
  15. Thanks for your response estli01. Do you know where I can find information on using the secure methods?
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