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About sdemirayak

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  1. hi when opening a ticket, I do not want them to go quick profile and check tickets. I need quick solution. they do not always use quick profile tab..
  2. Hi all, I use 14.1 I have "duplicate ticket" problem. For example, X calls service desk for him problem. After 5 minutes, Y calls for X's problem again. Service desk do not seek for X's other tickets because of time issues. So they create another ticket. What I want is, when service desk enter the affected end user name, let this end user's open tickets be seen on screen as list. Does anyone have any idea? thanks in advance
  3. sorry, now I understand. When I try to upload more than one file, it waits, waits, waits forever. and no special log for case.
  4. Hi henning, I am afraid I did not understand. what log do you talk about? I just need add more than one attachment file to a ticket same time.
  5. Dear Henning, thank you very much, it worked beautifully.
  6. hi Henning, I want to make eaiser the usage of servicedesk for analysts. Service Desk checks every ticket for kb document. It will be easier if they see document from list_alg directly.
  7. Hi all, Is it possible to add multiple documents as attachment to a ticket? I use 14,1 and it crashes when I try to upload more than one file. thanks in advance
  8. Hi all I use 14.1 has anyone tried to open KB document from the list_alg directly instead of Knowledge Management tab? If log type is "SOLN", let the link open the kb document when I click on that log. So I do not have to go-> Knowledge managment tab->Solutions. do you think its possible?
  9. Hi all, when I search Knowledge from ticket; it gives an error :[AHD03203:Wrong number of values from db}. and we could not find any solution to this error. when I change the "knowledge base" combo value from "Knowledge" to "Knowledge and Forums", it searches without any problem. How can I set the default value of this combo as "Knowledge and Forums" thanks in advance
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