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hcl

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About hcl

  • Rank
    Level 5 Contributor
  • Birthday 05/06/1982

Contact Methods

  • Website URL
    http://casdmsolutions.blogspot.com
  • ICQ
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  • Yahoo
    saranaone@yahoo.com
  • Skype
    saranaone

Profile Information

  • Gender
    Male
  • Location
    Bangalore
  • Interests
    CA Service Desk
    Installation
    Configuration
    Implementation
    Customization
    Migration
    Spel Coding

Recent Profile Visitors

686 profile views
  1. Hi, I have 17.1 SDM When I edit and select a specific group on Incident, the assignee field should become Read-only. Please help me how to achieve this. Thanks.
  2. Hi, How to apply this for only one specific role? Please help -hcl
  3. hcl

    SDM_Login got failed

    Yes estlio. I have configured that correctly. But still it is showing same error -hcl
  4. Hi, SDM 14.1.3 with CA PA 4.3 When i use out-of-box WF Change Management, it gives error in SDM_Login get failed. Please help on this. -hcl
  5. Hi, When the ticket is in edit mode and if the user tries to close the window using "Close Window" option, I need to show a popup to confirm the close as "Are you sure to close the window?" Please help me to achieve this -hcl
  6. Hi, SDM 14.1.2 When i give comments on Update Status activity, it is not saved if the status is not changed. Please help to get this done by spel code Thanks, hcl
  7. Hi, Please understand clearly I want to create Data partition for the below requirement 1. I have a user 'User1' assigned to location='location1' 2. I have a user 'location1' assigned to zRegion='2000' I want: If the User1 logged into SDM, he has to see the tickets only which are having Affected end user's zRegion='2000' Example: User1 is assigned to location =location1 location1 user is assigned to zRegion='2000' location2 user is assigned to zRegion='2000' location3 user is assigned to zRegion='2001' location4 user is assigned to zRegion='2002' If User1 is logged in, he has to see the tickets only which are containing Affected end user's zRegion='2000' (two tickets) Note: * zRegion is on cnt as String type. * location1, location2, location3 users are having contact type as 'Store * User1 is assigned to location=location1 in location table. Please help on this. Thanks in advance.
  8. Hi, I want to create a button as "Create announcement" on bin_form_np.htmpl page at right side of Announcements header. Please help on this Thanks
  9. I want to update Log Comment field on Edit In List in list_cr.htmpl page Please help on this Thanks, hcl
  10. Yes. I have done. Please explain you requirement. I will help you on this -Saran
  11. Hi, Create an event with delay time as 12:00:00 and set condition as Status=Awaiting end user, then update Action information as Set Status=Closed. Set Repeat event. Attach this event to one Service Type. Then attach that service type to priority or Category. Create a test ticket and look Service Type tab of ticket for event fire information. -Saran
  12. Hi, Once the incident is saved by "Create New" button of Quick profile Incident History page, it has the clear the user selection automatically without clicking "Select New Contact". Please help on this ASAP Thanks, Saran
  13. What are the information in that .csv? Just create load file and do pdm_load according to its fields
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