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  1. 1 point
    Hi Guys, been a while since I had anything to post about !!!!! I have done numerous webservice calls before but im having trouble using the changestatus method... and i dont see anything about it in the WIKI The changestatus method is supposed to emulate the action of an Activity->Update status function on USD the requirement for the method is as follows: ws.changestatus(sid, creatorhandle, objecthandle, description, newstatushandle) now my problem is i dont think im sending the correct status handle... I get an "invalid" error when executing it. i tried as follows (not the real cnt handle or request handle, just demoing): ws.changestatus(sid, "cnt:12345678", "cr:12340", "this is to change the status....", "crs:2001") i reckon that my handle for the status is incorrect but i have no idea what should be used there... i have tried numerous options, id/persid/code but to no avail please help !
  2. 1 point
    Remember that status in tickets is referenced with the CODE field (RE, CL, OP, HOLD, ACK, etc...). Try this: ws.changestatus(sid, "cnt:12345678", "cr:12340", "this is to change the status....", "RE") Where RE is the status code of Resolved.
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