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    • We are running CA SDM 14.2. When an assignee closes a call they enter a text string saying what the resolution was. I need to run a report in Business Objects to pull a report of incidents and that resolution. with the help of a sql query I found the text I was looking for in act_log The question is where in BusObj would I find this?      
    • // i hope that codeRol is defined if ((type == "R") && (active == 1) && (codeRol == "SOLSERRED")) { if (status == "OP") { if (is_null(zGrupo_Inicial) || is_empty(zGrupo_Inicial)) { send_wait(0, this, "call_attr", "zGrupo_Inicial", "set_val", group.id, "SURE_SET"); logf(SIGNIFICANT, "%s > successfully set campo zGrupo_Inicial", persistent_id); } else { logf(SIGNIFICANT, "%s > campo zGrupo_Inicial lleno", persistent_id); } } else if (status == "RE") { send_wait(0, this, "call_attr", "group", "set_val", zGrupo_Inicial, "SURE_SET"); logf(SIGNIFICANT, "%s > successfully set campo zGrupo_Inicial", persistent_id); } }  
    • Hi good day You could be a little more specific, you could try a javascript code in the web form that makes this functionality but I need to know more detail to help you regards
    • Thanks, How I do it with object? do you have some example? I tried do it with object but it didnt work (i already nor remember why) I was born there but I live in Israel so I dont know about CIS
    • Hi Any one knows what is mean this error? It heppens sometimes without the user doing anything.
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