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    • Hello Everybody, We are deploying Service Desk 17.1 with Advanced Availability in our testing environment. This week, I performed a restart of the services in our servers (These servers have SUSE Operating System) and when the services are up and running, one of the servers (background/standby) is not working despite of pdm_status shows all the process on running or completed. Checking then jsvr.log I found the following error message but I don't exactly what that means: 08/14 15:17:35.379[Thread-4] INFO  SLUMPTC 413 Registered msg:PDMWEB  08/14 15:17:35.379[Thread-4] INFO  SLUMPTC 414 Slump msg registered, ready for request  08/14 15:17:35.380[Thread-4] INFO  SLUMPTC 413 Registered msg:SLUMP_DISCONNECTED  08/14 15:17:35.380[Thread-4] INFO  SLUMPTC 414 Slump msg registered, ready for request  08/14 15:17:35.380[Thread-4] INFO  SLUMPTC 386 Logon to Slump:pdmweb:g500603svhwt#-8fea459:16c9159777b:-8000  08/14 15:17:35.382[TCP_port-Read:Slump_nxd] INFO  TCP_port 229 Created fastchannel port 2117 for null with id 1565806655382 between -1408064543.pdmweb:g500603svhwt#-8fea459:16c9159777b:-8000 and 5146.web:wsp  08/14 15:17:35.383[TCP_port-Read:Slump_nxd] ERROR TCP_port 411 java.net.ConnectException: Connection refused (Connection refused)  java.net.ConnectException: Connection refused (Connection refused)     at java.net.PlainSocketImpl.socketConnect(Native Method)     at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)     at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)     at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)     at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)     at java.net.Socket.connect(Socket.java:589)     at java.net.Socket.connect(Socket.java:538)     at java.net.Socket.<init>(Socket.java:434)     at java.net.Socket.<init>(Socket.java:211)     at com.ca.ServicePlus.slump.TCP_port.connect(TCP_port.java:380)     at com.ca.ServicePlus.slump.SLUMP.recv(SLUMP.java:763)     at com.ca.ServicePlus.slump.TCP_port.read_msg(TCP_port.java:1159)     at com.ca.ServicePlus.slump.TCP_port.run(TCP_port.java:1300) 08/14 15:17:35.385[TCP_port-Read:Slump_nxd] ERROR SLUMP 788 Exception found in java slump logon Do you know why this connection is refused? Thank you!
    • I just tested your chg_ref_num example and it worked successfully, opening the 7xxx reference number.  This answers my question. Thank you.   
    • hi, there is 2 identifiers, chg_ref_num (visible one, which is 7xxx) and id (for inner use, 4xxx). you can create urls (if it's your goal) with both number, specifing search criteria within url, using id (as u have from export): QBE.EQ.id=4xxx or using chg_ref_num: QBE.EQ.chg_ref_num=7xxx Answering directly to your question: - you can add id to form using form customization; - you can get it using browser's console (F12) by typing ahdframe.argId (or something like that) into it;
    • When we create CA Change Orders, they are assigned a change number starting with 7xxxxxxxxx When I export CA change order data from CA to excel, the spreadsheet includes a url column, that references a number starting with 4xxxxxxxxxx I can create a URL shortcut directly to the 4xxxxxxxx reference number and it will open successfully on the desired change.  I don't know what that 4xxxxxxxx number is, as we always refer to the 7xxxxxxxxx identifier for a change.  Question: How can I find that 4xxxxxxxxxx number within CA Service Desk without having to do a spreadsheet export?   
    • You rock @cdtj. That is exactly what I needed. Thank you very much!
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