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    • Hi everyone,

      i have requirement to highlight all the new activity logs on the logs tab in detail_cr/detail_in.

      the scenario is like this: 

      New logs considered to be all logs that the analyst ( or any other analyst in his group) haven't read (opened) yet. 

      once an analyst open the ticket ,  he should see the newly logs highlighted , once he review the logs they should be unhighlighted.

      i think the way to do this involves using  lsWrite and some manipulation on the db (or maybe session ) to store the last log's id for the group.

      can you give me some guidelines/examples  on how to go about this.

      thank you

    • Hi everyone,

      i have requirement to highlight all the new activity logs on the logs tab in detail_cr/detail_in.

      the scenario is like this: 

      New logs considered to be all logs that the analyst ( or any other analyst in his group) haven't read yet. 

      once an analyst open the ticket ,  he should see the newly logs highlighted , once he review the logs they should be unhighlighted.

      i think the way to do this involves using  lsWrite

      can you give me some guidelines on how to go about this.

      thank you

       

    • Works like a charm. Thanks a lot cdtj.

    • Hi Team

       

      In which table CA EEM entry reside in mdb? Please guide 

      Thanks

       

    • Hi all,
      When running a query in Boxi, I am getting the attached error. This is only happening when trying to use one particular field; all other fields seem to be okay. 

      Any help with be very much appreciated.

      Many thanks

      Boxi.docx.png

    • Hi Black, thanks for responding.

      I move the code to detail_alg.htmpl, so the validation can be done on the resolution moment.

      Thanks again. Hugs.

       

    • Hi Isaque,

      You need some coding at client side to update the combo options, based on category changing events. The code you developed will work only for saved tickets where current category is hardware.celular.

      Regards,

      Eduardo

      • Like 1
    • Hi experts,

      I have the list of symptom codes on my usp_symptom_code table as follows:

      id    del    sym
      900    0    Application Not Responding
      901    0    Error Message
      902    0    High CPU Usage
      903    0    Slow Response
      904    0    System Making Noise
      905    0    Unable to Connect
      906    0    Unable to Log in
      907    0    Unexpected Results
      908    0    Unable to Boot
      400001    0    Phone Not Responding
      400002    0    Phone Error Message
      400003    0    Phone Password Forgotten
      400004    0    Phone Slow Response
      400005    0    Phone Unexpected Results
      400006    0    Phone Unable to Start

                              
      What I want to dos is: When I open a new incident, if choose some category like 'HARDWARE.CELULAR%' just symptom codes related to it appears.

      This is my code on "detail_in.htmpl":

      var catCelular = 0;
      <PDM_LIST PREFIX=celularList WHERE="ref_num = '$args.ref_num' AND category.sym LIKE 'HARDWARE.CELULAR.%'" FACTORY=cr>
      // $celularList.id
      catCelular = 1;
      </PDM_LIST>
      if(catCelular == 1) {
      <PDM_MACRO name=dtlDropdown hdr="Symptom" attr=symptom_code lookup=no whereclause="id IN (400001, 400002, 400003, 400004, 400005, 400006)">
      }else{
      <PDM_MACRO name=dtlDropdown hdr="Symptom" attr=symptom_code lookup=no whereclause="id IN (900, 901, 902, 903, 904, 905, 906, 907, 908)">
      };

                                                    
      When I create a new incident, before I choose some category it is ok, it is showing only symptom codes not related to category  'HARDWARE.CELULAR%' but when I choose one of these categories the options are not filtered.

      I hope I was able to be clear, I will be thankful if someone could help me on this.

      Thanks in advance. Bye.

       

       

       

       

      Pic3.jpeg

    • Hi,

      go to Admin tab > Roles > Access type, then create your own (or copy existing). On a first tab of access type form will be configuration for external authentication, you need to set PIN-Use validation type and specify attribute (on cnt factory) which will store contact's password.

      Regards, cdtj

    • How to create a local user in ca servicedesk 12.7

      the requirement is, even if we disable the authentication they should be able to login to CA

    • HI,

      we are using CA servcedesk manager 12.7. we need to disable lotus notes authentication.we are not sure how its configured.

      PLease suggest if anyone have any idea.

    • I have added four fields to the schema z_assignee2, z_assignee3, z_group2 and z_group3.

      After populating the ootb group field I am only allowed to select analysts in that group for z_assignee2 and z_assignee3 even though the groups in z_group2 and z_group3 are different than the ootb group field,

      How do I get these fields to work the way assignee and group work?

    • That works fine:

      function zClearProp() {
       if (location.href.indexOf('METHOD=copy_cr') > 0) {
          var i;
         //Maximum porperties
       for (i=0; i<=22; i++) {
        document.main_form.elements["SET.prop"+ i +".value"].value = ""; 
               }
             }
      }
      ........
      
      body class="detailro" onload="loadActions();zClearProp();" onunload="unloadActions()">

       

      Edited by henning1518
      • Like 1
    • Hello,

      when i copy a cr with filled property values, the fields will also filled in the new cr. How can i prevent this?

      tmplcopy_site.spl? But i don´t now the right syntax.

      Thanks.

      Edited by henning1518
    • Those commands work at the logical database layer (between the object layer and the physical database layer). The pdm_extract enables you to get a text copy of a table or a subset (using SELECT) of a table (specific columns and/or rows). The pdm_userload (change or remove rows) and the pdm_load (insert, change or remove rows) enable you to update a table from a properly formatted (pdm_extract) text file.

      Note that since the pdm_userload and pdm_load operate below the object layer they are not restricted by any object layer rules. This makes them dangerous in the wrong hands.

       

    • Could anyone please suggest on how to resize the attachments list pop up form from a custom button?

      59a8efc4698cb_ViewAttachmentsListPageFromaCustomButton.png.2a104d9d9ede3693400892c2a4e53d7f.png

    • Thanks cdtj. I will give this a try to see how it goes.

    • How do commands pdm_load, pdm_userload and pdm_extract work exactly? What happens in the back end when the commands run?

    • Where can I get some additional information on different CA SDM processes.

      I could find a basic one line description in the admin document but would like to know some more details regarding processes like domsrvr.

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