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prasad_p

How to upload bulk knowledge documents to CA Service Desk

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Hi Team,

Could you please help me on uploading bulk thrid party knowledge documents into CA Service Desk Manager Application.

We need to upload bulk knowledge documents from 'Right Answers' website to Service Desk application.

Can any one please help me on this task to complete.

Thanks & Regards

Prasad.

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Hi Team,

Could you please help me on uploading bulk thrid party knowledge documents into CA Service Desk Manager Application.

We need to upload bulk knowledge documents from 'Right Answers' website to Service Desk application.

Can any one please help me on this task to complete.

Thanks & Regards

Prasad.

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What version are you using? The process is different for different versions.

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Knowledge Export/Import is detailed in the Administration Guide starting on page 722.

Have you talked with the folks from Right Answers?

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