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    Auto-Assignment


    Gregg

    Overview

    Auto-assignment is the functionality that is intended to automatically set the ticket Assignee based on various factors, such as End User Location, Workshift, and Analyst availability to name a few. The process flow below helps to understand the thought process behind the auto-assignment process.

     

    Auto-assignment.png

     

    History

    This article was originally a wiki article created by Gityerfix in 2008.

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