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ferrarini

Change WorkFlow Activity Log R12.1

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In service Desk R12.1, every time I change a task in classic workflow an activity log event is generated.

The problem is that the pattern of this event is really difficult to common users to analise.

The message is like that below

Workflow task (GMFIM) (wf:401200) updated:

FIELD='status' OLD='Pendente' NEW='ConcluĂ­da'

It would be usefull if I could customize this message and replace the code of the task and its persid by the task description and sequence number.

I looked into notification rules and message templates but not find anything

Any ideas.

Thanks

Paulo

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No way to my knowledge.

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You would need a PRE_VALIDATE trigger on the chg_alg table to intercept the description and replace it with your own.

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You would need a PRE_VALIDATE trigger on the chg_alg table to intercept the description and replace it with your own.

How I can do that?????

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