Jump to content
Sign in to follow this  
mark.wheeler@iag.com.au

Maileater Security Issue

Recommended Posts

Have set up maileater in our DEV environment, works perfect after a few niggling issues. Finally put it into PROD and we get:

AHD58045: Because of security restrictions, you are not allowed to complete this operation. Ask your security administrator for access. Cannot continue processing!

Now I know this has been mentioned before in earlier threads, but as far as I can tell, it is not being caused by duplicate email address's.

the error in the stdlog is:

User (you@yourcompany.com) not authorized to modify factory (cr)

The email address was because I tried -m you@yourcompany.com, but we get the same msg when I or my colleague send the email.

I am at a loss as to the cause of this. Please help.

Share this post


Link to post
Share on other sites

This means the user with that email address does not have enough permissions in the Service Desk system. Check the Access Type for the user and it's Data Partitions.

Ultimately, put an email address on the 'ServiceDesk' contact and try sending from that email address. Do you really have usernames like 'email@addr.ess' in the system ?

Share this post


Link to post
Share on other sites

Sorry Mitu, should have explained, I have have full admin access with no security restrictions. I am sending the email to maileater and as administrator should have no issues.

My access is exactly the same as our DEV envirinment in which this works.

our email address are name@company.com.au (you@yourcompany.com was just an example email address)

Share this post


Link to post
Share on other sites

Go through all your settings and make sure everything is still configured as you anticipate. Also try recycling USD or even the server...

Edited by N@irB

Share this post


Link to post
Share on other sites

You said this works OK in your DEV environment, but does not work for PROD? This can only be attributed to a difference in the environments. The fact that it works on your DEV box simply telsl you that the feature works and therefore eliminates the problem from the USD application side. Somewhere, something is not correctly set up on your PROD.

Edited by N@irB

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...