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Dear Experts,

We are facing this issue since we have done our DR activity. When our Service Team creates a new request ticket, analyst name appears in assignee area which was not happening before, then i found the solution in this forum and i uninstalled Assignee_set option and now assignee is blank but the main issue still remaining which is when Service Desk open the ticket filled and assignee to the specif group ex: ABC and when they save the ticket the group automatically changed from ABC to SERVICE DESK. 

then Service Desk team have to edit the ticket and change the group name from Service Desk to Wintel Admin Group and save then it works.

and some of the other department when they trying to use self service portal to log the ticket and select their own department in group section, after saving the ticket, the ticket automatically moved to service desk.

can anyone please guide me why this thing is happening? and what is the solution ?




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