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Balasubramanin

SLA configuration based on business days instead of time

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Hi,

      I want to configure SLA based on business days. For example, Today If I create  two incident at different time. The SLA will start calculation from next business day, not in from ticket creation time.

The P1 ticket having one business day means, It will will expire on second business day. Is it possible to configure, please suggest me.

 

Thanks,

Bala.

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I'm not sure it's possible.

You can create workshift for 5x8 and run your SLA for 5x8

But to force start SLA for the next day, is not something doable with only Service Type definition

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