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utkua

Refresh problem after creating ticket.

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Dear Experts,

I have create a custom form htmpl for a custom obhect. From that object, I create cr and in with a button something like below, let's assume XXXX,YYYY and ZZZZ are the attributes of custom object.

<PDM_MACRO name=button caption="Create Request" func="create_new('cr',0,0,0, 'PRESET=type:R','INITFROM=frm002', 'PRESET_REL=customer:cnt.id:email_address:$args.XXXX', 'PRESET_REL=requested_by:cnt.id:email_address:$args.YYYY', 'PRESET=summary:$args.ZZZZ')" hotkey_name="Create Request" id=ITIL_REQUEST>

I can successfully create the request ticket with this button, but when I close the ticket page, form of custom object is not going to reload / refresh (like after status change on a cr or in page).

How can I force to refresh the custom form, after creating a ticket via this button?

BR
Utku

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Hi @cdtj. Hope everything is fine. It's been a while since our last conversation :)

Thanks a lot. It worked on my scenario.

BR

Utku

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