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Unable to Connect on Background/StandBy Server

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Hello Everybody,

We are deploying Service Desk 17.1 with Advanced Availability in our testing environment. This week, I performed a restart of the services in our servers (These servers have SUSE Operating System) and when the services are up and running, one of the servers (background/standby) is not working despite of pdm_status shows all the process on running or completed.

Checking then jsvr.log I found the following error message but I don't exactly what that means:

08/14 15:17:35.379[Thread-4] INFO  SLUMPTC 413 Registered msg:PDMWEB 
08/14 15:17:35.379[Thread-4] INFO  SLUMPTC 414 Slump msg registered, ready for request 
08/14 15:17:35.380[Thread-4] INFO  SLUMPTC 413 Registered msg:SLUMP_DISCONNECTED 
08/14 15:17:35.380[Thread-4] INFO  SLUMPTC 414 Slump msg registered, ready for request 
08/14 15:17:35.380[Thread-4] INFO  SLUMPTC 386 Logon to Slump:pdmweb:g500603svhwt#-8fea459:16c9159777b:-8000 
08/14 15:17:35.382[TCP_port-Read:Slump_nxd] INFO  TCP_port 229 Created fastchannel port 2117 for null with id 1565806655382 between -1408064543.pdmweb:g500603svhwt#-8fea459:16c9159777b:-8000 and 5146.web:wsp 
08/14 15:17:35.383[TCP_port-Read:Slump_nxd] ERROR TCP_port 411 java.net.ConnectException: Connection refused (Connection refused) 
java.net.ConnectException: Connection refused (Connection refused)
    at java.net.PlainSocketImpl.socketConnect(Native Method)
    at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
    at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
    at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
    at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
    at java.net.Socket.connect(Socket.java:589)
    at java.net.Socket.connect(Socket.java:538)
    at java.net.Socket.<init>(Socket.java:434)
    at java.net.Socket.<init>(Socket.java:211)
    at com.ca.ServicePlus.slump.TCP_port.connect(TCP_port.java:380)
    at com.ca.ServicePlus.slump.SLUMP.recv(SLUMP.java:763)
    at com.ca.ServicePlus.slump.TCP_port.read_msg(TCP_port.java:1159)
    at com.ca.ServicePlus.slump.TCP_port.run(TCP_port.java:1300)
08/14 15:17:35.385[TCP_port-Read:Slump_nxd] ERROR SLUMP 788 Exception found in java slump logon

Do you know why this connection is refused?

Thank you!

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