Jump to content

Two different Change Order IDs?

Recommended Posts

When we create CA Change Orders, they are assigned a change number starting with 7xxxxxxxxx

When I export CA change order data from CA to excel, the spreadsheet includes a url column, that references a number starting with 4xxxxxxxxxx

I can create a URL shortcut directly to the 4xxxxxxxx reference number and it will open successfully on the desired change. 

I don't know what that 4xxxxxxxx number is, as we always refer to the 7xxxxxxxxx identifier for a change. 

Question: How can I find that 4xxxxxxxxxx number within CA Service Desk without having to do a spreadsheet export? 


Share this post

Link to post
Share on other sites


there is 2 identifiers, chg_ref_num (visible one, which is 7xxx) and id (for inner use, 4xxx).

you can create urls (if it's your goal) with both number, specifing search criteria within url, using id (as u have from export):


or using chg_ref_num:


Answering directly to your question:

- you can add id to form using form customization;

- you can get it using browser's console (F12) by typing ahdframe.argId (or something like that) into it;

Share this post

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...